Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%.
SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C.
How does it work? It’s easy. Just look, book, and park!
1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination.
2. Book: Pre-pay to reserve your spot.
3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go!
Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute.
Have a question?
Call us at 312-566-7768 or email email@example.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT.
Find us at:
Performance updates and bug fixes.
Ratings and Reviews
Be careful! My car was towed right after I paid for a spot!
I would not recommend using SpotHero. I used it for the first time a couple weeks ago at a lot in Evanston and came back a couple hours later to an empty spot. I had parked my car, downloaded the app right away and paid for the spot but when I called the towing company right after I found out my car had been towed, they said they couldn’t find the reservation. I then called SpotHero customer service (in Chicago) and they confirmed that I did indeed pay for the spot right after parking but later heard back from a supervisor that they would not reimburse me for the towing charge of $200 (or for the Uber I had to take home that night since I was with my 3 young children that I had to get to bed). After getting a babysitter for my kids and picking up my car the next day from the tow lot in Chicago, 40 minutes from Evanston, I argued my case again with customer service to which they said that the towing company had told them that they towed my car during the 5 minutes I was paying for the spot on the app; however my tow receipt indicated that my car was towed 20 minutes after I paid. Despite the evidence I provided (tow receipt with the time of tow indicated etc), they still refused to reimburse me. The whole situation was a huge inconvenience and I’m very disappointed in SpotHero’s customer service. I don’t often write reviews but felt inclined to share my experience to warn others about this app.
Great tool but should allow rating parking spots
It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible.
Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.
Developer Response ,
Thanks so much for your feedback and we're sorry you had a difficult first experience parking with us! You are guaranteed when you reserve with us, and if you have not done so yet please feel free to reach out to firstname.lastname@example.org so we can assist you in resolving this. As for your suggestion, we are always looking for ways to improve our services, and this is a fantastic idea. We have passed this along to our team and we'll see what we can do to make it happen in the future. Happy Parking!
Terrible Service and App
Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone.
Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.
Developer Response ,
I do apologize that your lot was full! We take matters such as this very seriously and always follow up with the location. If you run into any issue when using SpotHero, give us a call in the moment at 312-566-7768. Please reach out to us if this issue has yet to be resolved!
- Spot Hero Inc.
- 97.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 SpotHero, Inc. All rights reserved
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With Family Sharing set up, up to six family members can use this app.