Shop the brands you love at Farfetch this winter. With over 100,000 designer pieces to choose from, you won’t need to shop anywhere else. Come on in.
Need a reason to shop the Farfetch app? Here, have 5:
1. Explore the brands you love and ones you don’t know you love yet
2. Get your hands on 10,000+ pieces added weekly
3. Gain early access to Sales
4. See, snap and shop that piece you want with our new visual search feature
5. Pick up where you left off: Your Wishlist and shopping bag stay the same no matter the device
Find Designer Brands
• Shop labels like Gucci, Saint Laurent, Givenchy & more
• Browse designer clothing, footwear and accessories on the go
• Discover the newest labels to stay ahead of the game
New Season Styles for Women, Men & Kids
• Discover new season footwear, coats and accessories
• Knitwear, coats & boots: find designer clothing for cooler days
• Browse the latest trends wherever you are
In a rush? Get the perfect piece delivered with our same-day service (if you live in Los Angeles, New York or Miami).
Farfetch ships to over 180 countries and offers a free returns and pickup service.
Like what you see? Then download the Farfetch app now: https://www.farfetch.com/discover-app
If you have any questions, head to: https://www.farfetch.com/contact-us/#helpContact-ContactUs
In this update, we’ve made some performance improvements. Just for you.
Ratings and Reviews
Horrendous order support team and broken promise
Farfetch does not stand by its customer promise of great service... or even good service for that matter.
I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.
They just cancel my order
So usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story
So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you
Disaster of a company
Farfetch is the perfect example of a company which raising funding by bluster and hype and turning a “profit” with their insanely bad customer service. Whoever is heading that department is probably an incompetent yes man who has no idea what they’re doing and doesn’t care about the impact. Their customer service team is disempowered, useless, scripted, and their hands are completely tied. They’ve been holding onto about $5,000 of orders which they charged weeks ago, but haven’t shipped. It’s ridiculous to get it resolved. If this is how they treat their high spend customers - it says a lot about how ineffective they are as a corporation l. It will catch up to them. People don’t understand that Farfetch as an aggregator, they’re a glorified search engine working off of commission.
- FARFETCH.COM LTD
- 130.3 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish
- Age Rating
- Rated 4+
- © 2019 Farfetch UK Limited
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