iPhone Screenshots

Description

Your first delivery fee is always on us. And from now until May 31, you also get $5 off your first order in the app with code WELCOME.*

You could eat that old spaghetti in your fridge. But you could also not. | Get food you want—delivery or pickup—with Caviar.

Caviar is currently available in:
Boston, MA
Brooklyn, NY
Chicago, IL
Dallas, TX
Fort Worth, TX
Los Angeles, CA (including Orange County)
Manhattan, NY
Philadelphia, PA (including Greater Philadelphia)
Portland, OR
Queens, NY
Sacramento, CA
San Diego, CA
San Francisco, CA (including Bay Area)
Seattle, WA (including Eastside)
Walnut Creek, CA
Washington, D.C.

*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through May 31, 2019. Limit one use per customer.

What’s New

Version 2.88

We’ve fixed some bugs and improved app performance to make your experience with Caviar even better. Keep up to date so you never miss a thing (or a meal).

Ratings and Reviews

4.4 out of 5
7.5K Ratings
7.5K Ratings
anogawa ,

Horrendous customer service

I would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible.

Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available.

The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.

Developer Response ,

Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our support as possible, and clearly, we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Angie in the subject line? I'd be happy to help find a proper resolution.

Sassoom ,

Never received my food

After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.

I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.

ndavidsonsf ,

Years to get this right. Still hasn’t happened.

Unfortunately, it took me far too long to get this spot. But after several years of on going issues and subpar customer service I have to say that the convenience of having local food delivered through Caviar is no longer worth the headaches. For the last two years or more I have documented every issue that’s ever arisen. I feel it’s important especially for companies to be given feedback in order to improve and I certainly do appreciate those who take the feedback and make measurable change. Caviar, despite there tired line about taking your feedback and “rest assured it will never happen again”, has failed to do this. From delivery windows changing dramatically post order, missing items constantly, and either their sorry excuse of service recovery ($5 credit on your next order) or worse yet, the complete lack of response from customer service, they will no longer receive my business. I’m sad that these folks are able to actually deliver on the service they promise, despite all these hiccups, they’ve probably received plenty of business from me, and it would have been a lot more if they would have figured it out.
You been warned, you may eventually get what you want, but not without getting extremely frustrated first.

Developer Response ,

Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our service and support as possible, and clearly we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Aicea in the subject line? I'd be happy to help find a proper resolution

Information

Seller
Caviar, INC.
Size
79.4 MB
Category
Food & Drink
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© Copyright 2019 Caviar
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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