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Description

BetterHelp is the convenient way to get professional help from licensed therapists and counselors online. With over 750 trained, experienced and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.


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BETTERHELP – FEATURES
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• Over 750 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited and highly experienced
• Match with an available counselor who is the best fit for your needs
• 24/7, private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars


PROFESSIONAL HELP, PERSONALIZED FOR YOU

Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.


LICENSED AND TRAINED COUNSELORS & THERAPISTS

There are over 750 counselors in BetterHelp, each with at least 3 years and 2,000 hours of hands-on experience. They are licensed, trained, experienced and accredited psychologists (PhD/PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective field. They have been qualified and certified by their state professional board are completing the necessary education, exams, training and practice.


HOW DOES IT WORK?

You and your counselor will get your own secure “room”. This will be your private place to communicate day or night, 24/7. You can access this room from any internet connected device, wherever you are.

You can write about yourself, the things going on in your life, ask questions and discuss the challenges you’re facing. Your counselor will login to the same room and respond with feedback, insights and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.

Together you’ll work towards making a positive change in your life, accomplishing your goals and overcoming your troubles.


HOW MANY SESSIONS CAN I HAVE?

You aren’t limited to a certain number of messages (“sessions”). The frequency of your sessions depends on your availability and the interaction between you and your counselor. You may prefer to have 3-4 short interactions per week, or 1 very long and thorough session. You can use the service as much or as little as you like, depending on your needs. Your therapist will work to accommodate your changing needs in a timely manner.




HOW MUCH DOES IT COST?

Many people avoid getting professional help because it can become extremely expensive. We want to make BetterHelp easy and accessible to everyone, so we've created a plan which is simple, predictable, risk-free, and affordable.

Plans range from as low as $35 per week. With any plan you choose, you will pay a fraction of the cost of traditional counseling.

If you accomplished your goals or if you found it to be no longer helpful for any reason, you can simply cancel the subscription. Canceling is easy and done online - there are no hoops to jump through.


YOU DESERVE TO BE HAPPY.

WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!

What's New

Version 6.0.2

Thank you for using BetterHelp! We are constantly improving our app and delivering enhancements to the App Store. Every update is a boost to the app's stability, speed, and security.

Ratings and Reviews

4.4 out of 5

1.2K Ratings

1.2K Ratings

Quitting Is An Ordeal And Took Multiple Tries And An Email To Customer Service

Tiff420420420

Tried to go into my account to quit and was told that I had to contact my counselor to do so. This is where the counselor desperately tries to talk you into continuing to pay for a service that you aren’t toying to that simply isn’t helping (in my case- both). After I flatly stayed that I was DONE and STILL wanted to cancel, my counselor said that she emailed me instructions (why isn’t there yet an option to just go into my account and cancel from there???)
At any rate, like a bad penny, I continue to get messages from my counselor “checking in”. I had already jumped through their ridiculous hoops to cancel and finalized it- but apparently it never took effect. At this point I’m annoyed beyond belief (as this service isn’t cheap and I barely used it for the first week I’ve had it... It’s now been at least two MONTHS). I contacted customer service directly and stated in no uncertain terms, “CANCEL IT”. Of course, I had to go through the whole process again- answering numerous survey questions first about why I’m cancelling, about my counselor, how likely I’d be to recommend the service to a friend. After this?? I WOULDN’T. Find a better service that’s worth the money (or at LEAST more competent and customer friendly with a better user interface & cancelation process)!

Developer Response

We listened and have changed our quit process! With feedback such as this in mind, we have changed our cancellation process so you will always be able to cancel your subscription in your account settings completely online without having to talk to anyone. We apologize if this caused you difficulties, and you may wish to reach out to Support at contact@betterhelp.com if you need any further assistance!

Therapy 911- an amazing resource

Instagraminstagator

I have seen every kind of therapist psychotherapist you name. The anonymity combined with the phone calls to get better acquainted with your personalized therapist of BetterHelp, actually makes it a lot easier to be vulnerable and allow yourself to truly speak about things that are difficult to discuss face to face with other counselors. I love the fact that the chat room is accessible 24 seven so you can send a message you’re write a whole thing out when in distress and you’ll get a response at some point also The multiple worksheets that you can click on gives you the skills and access to tools when in distress. I appreciate the fact that in the beginning of using this app I had a different therapist who herself said and suggested she was not qualified for my case and now I have is much more qualified therapist who specializes in trauma PTSD and mow disorders I think this is an incredible app and my therapist truly cares because I have cursed him out said he was is too expensive and everything he’s ever done is be there for me. He even last minute

Developer Response

Thank you! We hope all goes well on your counseling journey :)

Realistic expectations for budget mindful people

Builtbycisco

If you expect to have all your anxiety and relationship issues resolved in the first month you are not looking for therapy, you are looking for a miracle. I am a divorced single dad, I have a full time job where I'm on my feet working out side. Working on getting into law school, I wish I had the free time and money to see a therapist in person once a week. Even with my great insurance it is still out of my budget but I need it. I heard about it on Dr. Drew so I gave it a try and wow it has really helped. My counselor has been great at responding. A little slow at first but so are most in person interactions. I used to get a response in the morning maybe once a day but now it's like 3 times a day. The live text session was awesome, and I plan to do the live call soon. For those who have busy lives but can manage to pay attention to yourselves and make time for mental health. This app is for you!

Developer Response

We are so glad that Dr. Drew guided you to us! And we are so glad it's been helpful :)

Information

Seller
Compile, Inc.
Size
16.3 MB
Category
Health & Fitness
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
Copyright
© 2018 BetterHelp Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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