BetterHelp changes the way people get help to conquer life's challenges.

Facing obstacles alone can be daunting. Support and guidance from a professional counselor has been shown to make big changes. We created BetterHelp so anyone can have convenient, discreet, and affordable access to professional help.

There are over 750 counselors in BetterHelp. These are licensed, trained, experienced, and accredited psychologists (PhD/PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials. All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state professional board after successfully completing the necessary education, exams, training and practice. They all possess at least 3 years and 2,000 hours of hands-on experience.

After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus so it's important to find the right person who can achieve the best results for you.

You and your counselor will get a dedicated "room", which will be your private and secured place to communicate. This room is open 24/7. You can enter it at any time, from any Internet-connected device wherever your are. In this room, you will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counselor will login to the same room, read your messages and respond with feedback, insights, and guidance. Your counselor will help you learn about the issues that hold you back and prepare you to move forward. This ongoing one-on-one dialog is the basis of your work with your counselor. Together you will build towards making a positive change in your life and accomplishing your goals.

You are not limited in the number of messages ("sessions") you can have with your counselor. The frequency of your sessions would vary based on your availability, and the interaction between you and your counselor. For example, some people have 3-4 short interactions every week, while others prefer to have one very long and thorough session. You may use the service extensively during time of need and use it sparsely at other times. Your counselor would try to accommodate your changing needs in a timely manner.

Many people avoid getting professional help because it can become extremely expensive. We want to make BetterHelp easy and accessible to everyone, so we've created a plan which is simple, predictable, risk-free, and affordable.

Plans range from as low as $35 per week. With any plan you choose, you will pay a fraction of the cost of traditional counseling.

Last, if you accomplished your goals or if you found it to be no longer helpful for any reason, you can simply cancel the subscription. Canceling is easy and done online - there are no hoops to jump through.


What's New

Version 4.2

Thank you for using BetterHelp! We are constantly improving our app and delivering enhancements to the App Store. Every update is a boost to the app's stability, speed, and security.

Ratings and Reviews

4.3 out of 5

475 Ratings

475 Ratings

Quitting Is An Ordeal And Took Multiple Tries And An Email To Customer Service


Tried to go into my account to quit and was told that I had to contact my counselor to do so. This is where the counselor desperately tries to talk you into continuing to pay for a service that you aren’t toying to that simply isn’t helping (in my case- both). After I flatly stayed that I was DONE and STILL wanted to cancel, my counselor said that she emailed me instructions (why isn’t there yet an option to just go into my account and cancel from there???)
At any rate, like a bad penny, I continue to get messages from my counselor “checking in”. I had already jumped through their ridiculous hoops to cancel and finalized it- but apparently it never took effect. At this point I’m annoyed beyond belief (as this service isn’t cheap and I barely used it for the first week I’ve had it... It’s now been at least two MONTHS). I contacted customer service directly and stated in no uncertain terms, “CANCEL IT”. Of course, I had to go through the whole process again- answering numerous survey questions first about why I’m cancelling, about my counselor, how likely I’d be to recommend the service to a friend. After this?? I WOULDN’T. Find a better service that’s worth the money (or at LEAST more competent and customer friendly with a better user interface & cancelation process)!

Developer Response

Thank you for your honest feedback. We do apologize if the cancellation process was difficult. You may wish to contact Support at for further assistance with the process!

Therapy 911- an amazing resource


I have seen every kind of therapist psychotherapist you name. The anonymity combined with the phone calls to get better acquainted with your personalized therapist of BetterHelp, actually makes it a lot easier to be vulnerable and allow yourself to truly speak about things that are difficult to discuss face to face with other counselors. I love the fact that the chat room is accessible 24 seven so you can send a message you’re write a whole thing out when in distress and you’ll get a response at some point also The multiple worksheets that you can click on gives you the skills and access to tools when in distress. I appreciate the fact that in the beginning of using this app I had a different therapist who herself said and suggested she was not qualified for my case and now I have is much more qualified therapist who specializes in trauma PTSD and mow disorders I think this is an incredible app and my therapist truly cares because I have cursed him out said he was is too expensive and everything he’s ever done is be there for me. He even last minute

Developer Response

Thank you! We hope all goes well on your counseling journey :)

Realistic expectations for budget mindful people


If you expect to have all your anxiety and relationship issues resolved in the first month you are not looking for therapy, you are looking for a miracle. I am a divorced single dad, I have a full time job where I'm on my feet working out side. Working on getting into law school, I wish I had the free time and money to see a therapist in person once a week. Even with my great insurance it is still out of my budget but I need it. I heard about it on Dr. Drew so I gave it a try and wow it has really helped. My counselor has been great at responding. A little slow at first but so are most in person interactions. I used to get a response in the morning maybe once a day but now it's like 3 times a day. The live text session was awesome, and I plan to do the live call soon. For those who have busy lives but can manage to pay attention to yourselves and make time for mental health. This app is for you!

Developer Response

We are so glad that Dr. Drew guided you to us! And we are so glad it's been helpful :)


Compile, Inc.
16.3 MB
Health & Fitness
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
© 2018 BetterHelp Inc.


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    With Family Sharing set up, up to six family members can use this app.

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