Welcome to the World of DEWA Smart Services.

This multi-lingual universal application offered by DEWA to its valued Customers, Suppliers, Consultants and Job seekers and Government to benefit from variety of smart services, including View & Pay monthly bills in real time, tips and videos to optimize electricity & water consumption effectively, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, navigate toward DEWA service centers and nearest payment channels, and much more...

A single tap on the DEWA universal application brings you a lot of functionalities at your fingertips.
Furthermore, DEWA's app is also compatible with Apple Watch.

For support or questions please email us: or visit us at

What's New

Version 8.5.1

New Feature
•DEWA Store – This feature allows DEWA customer to view and redeem offers from different outlets. The offers are exclusive to DEWA customers, which can only be redeemed through DEWA Smart App.

•Rammas the virtual Assistant
•De-activation of Electricity and Water (Move-out) Service
•Clearance Certificate Request
•Refund Request

خاصية جديدة:
متجر ديوا - يقدم لمتعاملي ديوا أفضل العروض التسويقية الحصرية من أكبر الشركات. وهذه العروض حصرية فقط لمتعاملي الهيئة.

•رماس الموظف الافتراضي
•خدمة إيقاف الكهرباء و المياه
•طلب شهادة المخالصة
•طلب المبالغ المستردة

Ratings and Reviews

4.6 out of 5
15.8K Ratings
15.8K Ratings

Recurring Account Issues

I would have expected a seamless experience with DEWA but it’s just been a nuisance with recurring issues since I requested to close my previous account to settle my final bill & get my security deposit refund back to my new landlord getting my DEWA bill & not having my bills linked to my account.
It’s very unprofessional & displays incompetence!!!

saeed A A

Makes everything Sooo easy

Can’t complain, went to register at the DEWA office, they told me about the app and the rest is history...

Soooo EASY and honestly I can move in and disconnect and manage my account from here and saves me time and headaches from going to the head office and wasting time

omar humaidan

Credit card details

Allow to recall the credit card used earlier to pay without inserting the number every time.
Add automatic payment of bill amount or specific amount in monthly base on specific date


199.4 MB
Requires iOS 9.1 or later. Compatible with iPhone, iPad and iPod touch. Apple TV.
English, Arabic
Age Rating
Rated 4+
© 2018 Dubai Electricity & Water Authority


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