Start your global shopping experience now, with AliExpress. With more than 100 million products over a range of hundreds of categories, our customers get access to the best deals and great discounts. Not to mention that we often give out free coupons! What’s more, we offer free shipping on over 75% of our products! Our well-designed and easy to use app offers the following great features:
- Shop by category
- Quick search
- Customer reviews
- Create Wish Lists
- Secure and encrypted credit card payment system
- Track your packages
- Manage your orders
English, Spanish, Portuguese, Russian
General improvements and bug fixes.
Thanks to everyone for all your great feedback and suggestions. Keep it coming! If you find a bug or an issue, then tell us about it. Remember to mention specifically what the problem is and where it happens.
Ratings and Reviews
Lousy customer service
The products for the most part are fine but customer service is almost impossible. If your problem isn’t one of the questions listed you might as well give up on getting help. If you have a problem with an order and actually get a customer rep it’s an uphill battle. Example I placed an order, waited to receive it for a long time then when I checked tracking it said the shipment by the company was cancelled and the expiration date to receive the item was a week away. So I asked for a refund in dispute but the customer rep kept saying I needed to wait till the expiration date and negotiate with the seller before they would refund because I could still receive it. Ridiculous the expiration date is a week away, Why should I wait? If the shipment was canceled then it’s not going to arrive. I can not deal with stupidity, that conversation went round and round till my battery was sending warning messages of dying.
You can go to Joom or Banggood and get a lot of the same products and free shipping from Joom and a lot of free shipping from bang good and have a decent conversation. With Ali express if you type in more then 3 lines it won’t let you submit what your writing. And if you have a technical issue no one will email you so my recommendation is: until their customer service get people who are competent go elsewhere or hope your seller is competent because if there’s a problem it turns into a frustrating nightmare and headache.😡😡😡
The app is intuitive and user-friendly
Very easy shopping experience and the product information is reasonably descriptive, but your ability to ask pre-sale questions will help you avoid bad purchases. AliExpress will come to dominate all e-commerce for as long as the sellers remain honest. I see that several suppliers are extorting 5-star ratings by purposely short-shipping orders and then telling the customer to provide a 5-star rating in exchange for the re-ship and fulfillment to complete the order. This is a dishonest practice. I will give the 5 stars, but I do so with great scorn. Suppliers have argued that they will not re-ship prior to a 5-star rating. I have made many thousands of dollars of orders and have experienced this issue occasionally.
I love my AliExpress app. It’s been my addiction for the past year. The only negative with it is for some reason it has issues staying connected to the internet. It’s the only app that does that. It does get frustrating. That being said overall it’s great. I’ve had to contact customer service twice. Both times I was able to talk to a representative. The first time I contacted them was for an issue with the app. Not only did they resolve it but their customer service went over and above to make it right. When I’ve had a dispute with a seller the process is quick and easy. I gave the four stars instead of five because of the connectivity issues.
- Alibaba.com Singapore E-Commerce Private Limited
- 134.1 MB
- Requires iOS 9.0 or later. Compatible with iPad.
- English, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Turkish, Ukrainian, Vietnamese
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Mature/Suggestive Themes
- Infrequent/Mild Sexual Content and Nudity
- © 1999-2018 Alibaba.com Hong Kong Limited and licensors. All rights reserved.
With Family Sharing set up, up to six family members can use this app.