By Lola Travel
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Created by Kayak cofounder, Lola is the next generation in travel and hotel booking apps.
Lola is a personal travel service for hotels, flights and other travel needs. The app instantly connects you to a team of travel agents available 24/7. We learn how you like to travel so we can find the hotels and flights that are right for you.
Lola is free to join, though some agent service fees may apply for certain types of travel.
Help when you need it.
We’ll be there when you’re traveling. Plans change, s#*t happens, but whatever it is, we’re standing by to take care of you.
Lola is free to join.
We’ll take care of all your hotel needs free of charge. Some agent service fees may apply for other types of travel, including a $25 agent service fee for flight bookings. The flight service fee is per reservation (not per ticket) and includes any agent time related to the reservation including handling any changes or cancellations.
We use real people to provide our service so we may have to place you on a waitlist for a brief period, usually a day or two at most. (Disclosure: we do have a chatbot but it keeps trying to book people on zeppelins so we keep it in a cage.)
What's New in Version 1.2.3
Personal travel done right
Maybe it seems easier to just book something on Expedia. Right until you have to go a day earlier, needing to rearrange car services at both ends, two airlines, and a hotel for the extra night in a city that's booked solid.
The DIY way, you're screwed. With Lola, you text, "So I need to go out a day earlier," and minutes later, your dedicated travel concierge texts back, "All taken care of." And it really is!
After multiple domestic and international trips with very complex asks, I couldn't be happier.
Enjoyed using the App
I miss the travel agent days. Lola is a partial throwback to having a personal agent. Liked my first run through with booking airlines and hotels. Don't think I saved any time, but psychologically it seemed less taxing. I'm going to try the service again right after I click off this review!
Chatted for a while - still no recommendations
I chatted with an agent for about a week and didn't even get to a hotel recommendation. Concept is good but execution isn't there yet.