On the move? Take Aflac SmartClaim® with you.

Life – and expenses – don’t stop when you have an accident or unexpected illness. Neither does Aflac SmartClaim® Mobile. With this convenient, easy-to-access and easy-to-use app, you can use your mobile phone or other device to file and manage your insurance claim. You can:

* Open a claim on any of your individual Aflac policies and check its status throughout the claims process
* Upload and download information needed for claims processing
* Use the message center to check your Aflac SmartClaim® messages
* Sign up for direct deposit so we can pay your claim as quickly as possible
* Register for MyAflac
* Contact our customer support team whenever you need help

We know your lifestyle is important to you. That's why we're here when an accident or illness threatens it. With Aflac SmartClaim® Mobile, you can stay in touch - wherever you are. It's just another way Aflac helps keep your lifestyle healthy.

Watch for new products and convenient new features as we update our Aflac SmartClaim® Mobile app. Information on all Aflac SmartClaim® policies and features is available at

Download the app today.

What's New

Version 18.0.4

Performance improvements and bug fixes

Ratings and Reviews

4.7 out of 5

282 Ratings

282 Ratings

A Convenient Blessing


My husband has been in the hospital in PCU for three weeks with sudden kidney failure. On the fourth day, I was so relieved to remember the Aflac payments being drafted each payday but really didn’t know what policies he had. I knew I couldn’t leave him for an hour long drive home to my computer and fax. Finding this App allowed me to check what policies we had, gather necessary documentation, have the Drs sign forms and upload everything that needed to be submitted. When additional info was needed the App/ messages &/or customer service guided me and told me this is the fastest way to get documentation to Aflac’s claims department even before he is discharged. Best of all, I did it by his bedside, great peace of mind for us both knowing he will be in the hospital for many more days to come.

Working pretty good


App works fairly well. Could get rid of the time out for inactivity during uploads of forms as this can be a slow process doing each sheet individually (also a tedious process). Overall I’m still pleased and enjoyed using the app. I would recommend it to anyone looking to use Aflac.

Could use some more update


I like this app, but it could use some more update, such as giving the option to upload more than one uploads at a time instead of 1x1... also it needs an option to see how the claim is progressing... other than that it’s a great app...


American Family Life Assurance Company of Columbus US
15.4 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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