iPhone Screenshots


A free mobile app for Shopify merchants that brings together your customer conversations, marketing efforts, and more all in a single place on your phone.

Shopify Ping helps you focus on the part of your business that matters most: your customers.

Stay engaged with your customers by keeping all of their messages in one place.

Shopify Ping pulls from the messaging apps you already use to bring all of your customer conversations into a single mobile app, making it easier to respond to questions and build relationships with customers even when you’re on the go. Messages from Facebook Messenger, Chatkit, and more to follow soon, come together for easy, centralized, efficient management in the Shopify Ping app.

Shopify Ping also comes with Kit, a free built-in assistant that’s always working alongside you. Kit saves you time by running Facebook and Instagram ads, email campaigns, retargeting campaigns, and more on your behalf, all through simple conversations.

Kit can help you with:
Social media posts
Facebook & Instagram ads
Retargeting campaigns
Email marketing
Inventory sourcing
Editing product photos
And more

With Shopify Ping, you’ll spend less time shuffling between separate tools and more time on what matters most: connecting with your customers and growing your business.

Call us at 1-888-746-7439 for 24/7 support. You can also contact us at support@shopify.com, or visit the Shopify Help Center.

What's New

Version 1.1

Get more done in Ping: we've added the ability to mark conversations as done so you can clear them out of your home screen and keep it tidy. Give it a try by swiping right on any conversation or by tapping the checkmark inside a conversation.

Conversations on your home screen are also now known as active conversations. When you receive a new message, that conversation is marked active for you to respond to.

We've made other improvements as well:
• Push notifications now bring you directly into the conversation
• Kit's email previews load much faster and more reliably
• Performance has been improved throughout

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Ratings and Reviews

4.2 out of 5

32 Ratings

32 Ratings

Running Facebook ads and connecting with customers is a breeze!


My Facebook ads are incredibly simple to setup and run, and keeping in contact with my customers from my Facebook page is simple and easy as well! Can’t wait to see what’s next!

Wildly insecure? Deleting immediately.


After installing, I started receiving notifications from other companies’ customers and their responses. People were asking for, among other things, support in purchasing charcoal toothpaste. Order numbers and personal information included. Some in English. Some in Spanish. Some in Chinese. I have saved screenshots and am making sure to disconnect from Facebook immediately before I compromise my company’s and my customer’s security.

Developer Response

Thanks for getting in touch and we appreciate your interest in Shopify Ping. For a short period of time on June 21st, push notifications on Shopify Ping were not correctly configured. We took immediate action to resolve the misconfiguration and the app is now up and running without issue. Feel free to DM us if you have any further questions.


Forced Rate for upgrade

Ive been testing this for the past 3 days against our ads team. Results are lower 2.5x ROI on Ad siege vs our team average of 4.75. But it’s better than nothing. I’ll continue to test and push for improvement on ROI.


Shopify Inc.
28 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French
Age Rating
Rated 4+
© Shopify Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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