Screenshots

Description

The perfect companion app for Sprout Social so you can manage your social media anywhere. You must have a Sprout Social account to use this app.

Sprout Social is a social media management and engagement platform that helps you manage your Twitter, Facebook, Google+ and LinkedIn profiles all in one place.

Your favorite Sprout features are now available on the go:
• See all of your messages in one place
• Easily reply, view conversation history, and assign a task from a message
• Quickly post, schedule, queue or draft a new message
• View retweets, clicks, shares, replies and more for individual posts
• Monitor and share rich content from your feeds
• Get notified of new social messages

What's New

Version 6.28

- Updated all Settings screens to allow for enhanced control and customization for push notifications
- Settings screens now show push notification states at every level, providing a simple at-a-glance view of what is enabled or disabled
- Additional bug fixes and enhancements

Ratings and Reviews

4.4 out of 5
221 Ratings
221 Ratings
Bethelly

Decent, save for a few issues

I love Sprout, I do. I’ve been using it for about 5 years and it’s a powerful tool. The app works great with an older iPhone, but if you’re using the app with an iPhone X, expect the keyboard to cover the area where you would be able to type a response. It doesn’t happen all the time but when it does it’s really frustrating.

I also wanted to share a Customer Care experience. Usually Sprout’s CC is amazing but we had a really weird experience yesterday. We had to reset our password like 5 times to be able to login (again, specific to the app). I don’t know exactly what happened but the agent who was helping us continued to say there was nothing he could do to help, and that we were typing the password incorrectly.

There is nothing more patronizing and frustrating to receive CC that assumes you and your 4 different employees with phones are all typing the password incorrectly when the login/pass worked all all of our MacBooks. When we pushed to log a bug, the agent said “there isn’t a history of these complaints so there was nothing I could do.”

After like 5 app uninstalls/reinstalls with all of us logged out, we finally got back into our account. I just wish that this agent would have tried to listen rather than assume we are all a bunch of idiots. Nothing worse than: “did you try to turn it off and back on again” when your whole team works in IT/tech.

Developer Response

We’re sorry to hear that we missed the mark in working with you, and that is definitely not reflective of the type of service we want to provide. Working in technical support, too, we would hate having that kind of experience. Can you please send us a Twitter DM to @sproutsupport, including your App Store username? We’d love to take a look, get your issue resolved if it isn’t already, and make this right.

ReddaPDX

Fix the constant bugs!

I have to use this per my contract maintaining 7 social media accounts for an auto company and I’m constantly getting errors and having things not save or my manager not getting requests for approval. It’s like 1/4 of the time these things happen, which is pretty ridiculous, and I never change the method in which I do things, so it’s not user error. They’ve already done an update based on a complaint I had months ago. Since then, I always check for an update but most of the time, there is no update when these things happen. It’s making my job way harder than it should be and I look like a flake or complainer when I’m neither. Fix this thing, please.

branding buddha

Horrible Customer Support

For months, I was unable to post from the app. Contacted customer support and would receive email responses in the middle of the night.
When I would call, the rep would never be available and never returned my phone calls. Then, I would get emails telling me the issue had been resolved and the ticket closed. Spending $100 a month and not being able to resolve a posting issue is unacceptable since the sole use of the app to be able to post across multiple accounts.

Developer Response

So sorry to hear of the trouble. Publishing is one of our core functionalities, and not being able to publish is definitely a big problem. We want to help you get this resolved, and are also pained to hear that the response hours haven’t aligned with your needs. We have 24/5 coverage with folks positioned across the globe, so would love to work with you to get the best-located agents to assist you during times that would work better. Can you please send us a Twitter DM to @sproutsupport, including your App Store username?

Information

Seller
Sprout Social, Inc.
Size
56.7 MB
Compatibility
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
You must be at least 17 years old to download this app.
Unrestricted Web Access
Copyright
© Sprout Social, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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