The Free People app is totally refreshed! Here’s how our better-than-ever app brings the best of the brand to your fingertips:
PERKS: Enjoy early sale access, collection previews, and, as always, free shipping on orders $100+.
HOME: Now featuring a curated-for-you feed with enhanced navigation, our latest editorials, of-the-moment trends and just-arrived styles.
SHOP: Find your faves faster than ever with a new shop-by-brand feature, picked-for-you finds, saved shopping carts and an in-app scanner for detailed product info.
COMMUNITY: Post your style pics, explore our events, and learn more about exclusive collaborations.
WISH LIST: Create, shop and share up to five FP wish lists.
Bug fixes and performance improvements
Ratings and Reviews
Love Free People..BUT...
I am a huge fan of Free People. I passionately love this brand and would have no issues with giving a 4 star review if it were not for the fact that they use Laser Ship as a shipping company. It has been an absolute nightmare for me. Within the past 6-8 weeks I’ve made quite a few online purchases from Free People’s and without failure my orders end up being shipped through Laser Ship no matter if it’s express, next day, or regular shipping. Out of 3 of my last orders I’ve received 1!!! I am not exaggerating. I’ve had to make numerous phone calls between both companies for items marked as “delivered” that were not. I did not find Free People to be helpful regarding making available shipping options but they did fully refund me. I’m not sure I want to order online anymore..just not worth the hassle. I can write a book about this nightmare experience I’ve had but there’s not enough space. BUYER BEWARE!! Free People does not give you an option regarding what company to ship through so you’re at the shipper’s mercy. Don’t believe me, google Laser Ship and read the reviews. Free People you have got to do better than this.
App A+ Delivery Services A+
I actually love the ease of the app.
And although review should be about FP APP felt like sharing MY experience with LaserShip as a delivery co -always super fast shipping usually receive my order within 2 business day’s (in my area US SE) and that’s just standard shipping and the boxes and items are intact. as oppose to UPS deliverers when they feel is convenient to them and often time box looks like it was tied to the back of the truck on the way to be delivered.
I also order from sister companies Anthro and UO and from other “high street” clothing stores and they also use lasership (I order about 85% of my clothes online) and only 1x had a problem with item being marked as delivered but I promptly called local office for lasership they reached out to driver that was already in my area and within 15min had my items!
App needs improvement
Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.
- FreePeople.com, LLC
- 156 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Simplified Chinese
- Age Rating
- Rated 4+
- © FreePeople.com, LLC
With Family Sharing set up, up to six family members can use this app.