Description

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries or regions.

What’s New

Version 3.0.1

Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5
2K Ratings
2K Ratings
A game tryer ,

Review

Honestly, to my experience, the Apple Support app has some issues, but overall, everything is great. Problems I have experienced are not very helpful assistants. For example, such problems I have gotten was from assistants trying to help me resolve my problem, but end up not resolving it, but taking the other solution, which took time. The problem I had was updating to the software iOS 11.3.1, and it created overheating problems with my iPhone, causing it to be very difficult to use by the overpowering heat. I do appreciate the help from Apple employees, but some problems that customers have, could not be solved by the employees, so I encourage them to try to help the customers when they have a conflict. Overall, I thank you for your employees and the hard work they put in to help customers.

SaxyBlueMagic ,

Fix VOICE MEMO ASAP!

I am writing this in hopes that someone at Apple will read this. PLEEEEASE for the love of Steve Jobs fix the Voice Memo App!!! There is no way to review the app so I’m doing it here. Ever since the iOS 12 update, the new version of it is EXTREMELY BUGGY to the point where it becomes unfunctional. Editing is a hassle where it keeps starting the playhead from the beginning vs the scrolled spot, lags and freezes and crashes too many times, and audio waveforms somehow disappeared making incredibly difficult to figure out where I need the replacement to go. Then it just jumps back to the beginning if I’m trying to play it at that spot. It’s affected on my iPhone AND iPad. I’ve seen many threads with people complaint about this issue and nothing but silence from devs. So PLEASE FIX THIS ASAP. There was nothing wrong with it before and worked like magic. And now it’s a piece of junk making it very frustrating to get important work done for a lot of loyal users.

Tedroponix ,

Real People Really Helped

I’m new to Apple Wallet. Needed to transfer from Apple Pay back to my bank in able to get fuel somewhere that doesn’t use Pay. I’m a single dad, 6 year old little girl waiting for me to get her from school. I didn’t know transfer to bank would take 1-3 business days. I had no money to get fuel to get to her. I contacted support in a near panic. They couldn’t stop the transfer. After 30 grueling minutes a supervisor credited me enough to get to her. Unbelievable. Very touching. The true humanity of the act makes me your biggest fan. Whomever you are and your company, thank you from a struggling father and a little girl. This family never forgets this kind of thing.

Information

Seller
Apple Inc.
Size
50.4 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
Copyright
© 2019 Apple Inc.
Price
Free
In-App Purchases
  1. AppleCare+ $9.99
  2. AppleCare+ with Theft & Loss $9.99
  3. AppleCare+ $9.99

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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