The Hamilton CapTel® App is designed exclusively for individuals who have difficulty hearing over the telephone. With this app, you may listen to your phone conversations while reading word-for-word captions of what's said to you - similar to captions on TV.
- Hamilton CapTel account
- Voice plan
- Data plan
- Simultaneous voice and data capability*
- Headset that works with hearing aids or cochlear implants ñ wired or Bluetooth.
To learn how to place and receive calls, visit www.HamiltonCapTel.com
* Some wireless networks do not support simultaneous voice and data capability - in these cases, you may be required to use WiFi. Please refer to your wireless carrier to find out more about their network capacity for simultaneous voice and data usage.
CapTel is a registered trademark of Ultratec, Inc.
This app update includes minor tweaks along with an alert stating that Federal Law requires that only registered individuals with hearing loss necessitating the use of captions can use the service.
Ratings and Reviews
This app has always been unreliable for incoming calls on my Samsung cell phone, so people just stop calling. I have followed their app support directions to the "T". The Hamilton app simply fails to work as they claim, and I don't expect it will be any more useful on the new iPhone that I will be buying this year. I have given them the benefit of time (2 +/- years) to make this a viable app for the deaf and hearing impaired community, but Hamilton Support has been unable to fix things - I have tried everything that they have suggested - to the point of utter exasperation. Needless to say,I have had it with Hamilton. IMHO, this App is a fraud and an insult to the hearing impaired community... not worth your time.
I got this app so my 7 year old son can talk on the phone. He has 2 types of hearing loss, each ear is different. One ear is moderate and the other ear is severe. I used it for the first time today on iPhone 6 Plus. No issues with logging in as previous reviews mentioned. The only issue was with the CapTel person either lagging about 10-20 words or the app causing additional lag time. I suspect it's the app as suddenly the words would be all there. I live in the same town as the Relay provider Hamilton.
Works WELL on iPhone - UPDATE IT
Prior to iOS 11, I used this app all the time for making outbound calls. It was relatively flawless in that aspect. I have never used it for inbound calls as I simply have people leave a message and either email/text when I need to.
PLEASE update this to work on iOS 11 as it is cumbersome and far glitchier (if that is a word) using the web based CapTel on a phone than the app.
With Family Sharing set up, up to six family members can use this app.