iPhone Screenshots

Description

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

What's New

Version 1.5.4

Minor crash fix

Ratings and Reviews

4.3 out of 5

665 Ratings

665 Ratings

Beautiful, simple, straightforward

Maznoor

You won't get any of the fancy reporting or play mode functionality in this app, but it works wonderfully well and intuitively to do the kinds of things that an agent might need to do on the move—and actually, the app is better off for its clean interface. If my boss texts over lunch break about a customer request, I can easily search and share their ticket, or send off a quick reply. Brilliant!

Developer Response

Thanks Maznoor - we're happy you're enjoying the app. Please keep the feedback coming!

Buggy

Brian L Smith

I’m new to Zendesk (previous employer used Freshdesk then Freahservice). This app is buggy and inconsistent. Simple example - when you tap into a ticket, there is no visual indication how to return to the list of all tickets. There is no icon in the upper left. I assume it should have an X or back arrow, but it’s blank. If you tap the blank area you are taken back to the full list. Also, why can’t I change the status of multiple tickets in the full list? All I can do is delete or mark as spam? Mass editing capabilities are basically non-existent. Zendesk should really just scrap this and start from scratch with a fresh approach.

Good if and when it works. Update: the new version is awesome!

MattS174

Update: the new version is so much better. Thank you for fixing the log out issues. This app saves me so much time.

Good if and when it works. I get locked out regularly, very annoying. For some reason it will not let me back in. I have no issues with the web app. Too bad, it's very useful when working. Please fix.

Developer Response

Hi Matt - thanks for the feedback, sorry you're having issues getting into the app, if you email us at support@zendesk.com with your account details we'll get right onto this and resolve the issue as quickly as possible for you.

Information

Seller
Zendesk, Inc.
Size
67 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© 2016 Zendesk Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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