Bojangles Restaurant 4+

Love going here in the morning for breakfast ❤️
I know sometimes it can be busy and it could take longer then normal but there is a drive thru full of cars and to-go orders and the long line for dine in.. so please be patient with the lady taking orders.. yesterday I came in and this guy was being so rude with the lady she was short staff and she was taking orders filling orders and helping with the window… he basically threw his chicken biscuit at the lady.. I wouldn’t had served him and asked him to leave… but all in all this place is a great place to stop in and grab a bite to eat…

I ordered their potato rounds in a family meal, but they weren’t available. I wasn’t able to modify the family meal to replace them with a different side. Instead, I had to delete it and start my order completely over. So the second go around, I ordered double fries, since you get two sides with the meal. But when I went to check out, it kept telling me that I at had to add another side. when I went to add another side, it told me I had already reached the max number of sides, because I had selected two of the french fries. I was unable to order double fries. Instead, I had to choose another side that I didn’t really want. The app makes you order two distinct side items, so it doesn’t work that way if you order in the store. Also, when I created the account, sign up through Apple so I wouldn’t have to type in all my data but the app kept telling me that my phone number was invalid. I ended up having to type in all my data, including my phone number, which is accepted that way. All in all, an annoying experience.

I do not recommend this app. Difficult to customize and lacks many of the features other restaurant apps have.

I place an order on the app for a salad that I’ve gotten several times in the past and paid for my purchase. As I was leaving to get it I received a phone call from the restaurant saying they no longer serve salads. I searched through the app trying to find a way to cancel my order but didn’t find it. The store said they couldn’t cancel the order or refund my money. I did send a comment through the app requesting a refund and a call back but I’ve received neither. I’ve also gone online and placed another comment still I’ve gotten no response. I hoped that maybe the purchase wouldn’t post but it has and I’m now out $8.09! I’m beginning to wonder if they will ever respond or refund my money.

The app should at the very least have a way to cancel an order. It would also be nice if you couldn’t order items that aren’t available at a particular location. I’m ditching the app and if I don’t get a refund I’ve eaten at BoJangle’s for the last time!