ITA Airways 4+

If you install the app, create an account and add your flight data all looks OK. The next time you open the app it no longer has your flight and you have to start all over again. Geez, every other airline has a pretty functional app. Haven’t flown yet so not sure about other functionality (boarding pass, etc.). We’ll see, but not optimistic!

You buy the ticket from the web while you are logged in, and the ticket doesn’t show up on the mobile app. What on earth have you done? There are three million clicks to check in. You need to even repeat information you already have in your account, like email address and phone number. Every time you check in. Why?? You can even add multiple tine your ticket in the app. It doesn’t check for duplicates. Very confusing. The boarding passes generated for the iPhone wallet don’t expire automatically like it happens for any other app, so you have to manually remove them. When you add some service during check in, the app basically fails any type of payment you try (credit card, PayPal, etc). Also, have you heard of Apple Pay? It works 100% of the time and it’s the simplest to integrate! Oh and I forgot … to check the flight status, you need to manually search the flight as opposed to pick the information from the ticket you have in the app. After you search manually … it doesn’t tell you at what gate the flight is!!! Brilliant! Come on guys, this is not hard!

The ITA app is severely flawed and does not work properly. I tried to purchase check-in luggage on the app and gave me an error several times. I tried using a desktop computer and still had the same error. Then when I got to the Venice Marco Polo airport I had to go to a different counter to pay for my luggage and got charged and extra 8 euro. This airline is running a SCAM. Do not fly this airline. They are not helpful. They only allow you to check in 8kg for carry on luggage but do not tell you that it is 10 kg total with your purse.
DO NOT FLY THIS AIRLINE. THEY ARE RUNNING A BIG SCAM.!