By Support Analysis Software, Inc.
This app is only available on the App Store for iOS devices.
SASi is a Maryland Child Support Calculator that is virtually the same as used by Courts in Maryland to determine custodial and noncustodial financial obligations. The iPad edition has enhancements over the one used by the Courts.
What's New in Version 1.0.9
Shocking lack of support
I downloaded this child support calculator from the App Store and paid $90 for a 6 month subscription. I have a brand new iPad Pro 10.5.
On my iPad, the guidelines worksheet previews on the screen properly, but it will not print or save to PDF. All you get is a blank page. In reviewing the developer's website, a similar issue is described in the FAQ for Windows desktop computers. I sent the developer a polite email asking what the corollary fix would be for an iPad. The response was "since we are not experiencing this issue with current users, I am unable to assist you." I paid $90 to be a current user! This developer puts an app on the Apple App Store and won't even consider a fix for an iPad for a problem that he will fix for Windows Vista users.
And it gets worse!! The developer states that he has "no authority to refund Apple iPad subscriptions" and that I must contact Apple directly. There is no indication as to how to do that.
The sole benefit of this program is to have a mobile child support calculator that extrapolates child support beyond the guidelines limit of $15K of combined gross income per month. The State has a website that will perform these calculations for free below the limit (which is the vast majority of cases).
Why the developer would create an app and show no interest in supporting it is bewildering, particularly since the iPad is a more profitable and efficient means of getting out his program than catering to Vista users with a plethora of outdated machines from different vendors.
I see that a number of family law attorneys have given this program good reviews. Apparently this is the buddy system at work. Do these people really have iPads? If so, the developer should be very concerned as to why a brand new one will not print or save to PDF properly. (Yes - my iPad prints and saves to PDF properly with my other apps, including Mail, Outlook, Word, Notes, etc).
The developer trumpets on his website how the courts use his program. While I appreciate his success in that respect, when you put a program on the App Store for consumer or professionals, you have a responsibility to support your product. This is a for-profit venture. And a very expensive one at that. If he were giving it away for free, I would understand.
This app should be avoided by purchasers of new iPads. Given the developer's lack of interest in supporting the app, it should be pulled from the App Store altogether.
- Category: Business
- Updated: Dec 30, 2016
- Version: 1.0.9
- Size: 2.2 MB
- Language: English
- Seller: Support Analysis Software, Inc.
- © Support Analysis Software, Inc.
Compatibility: Requires iOS 7.0 or later. Compatible with iPad.
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