KLOOK is your guide to the world’s most exciting attractions and experiences. Book tickets at prices you won’t find anywhere else.
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· Official Website: www.klook.com
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We are always improving and updating our app, and we’d love to know what you think! Leave a review in the App Store or get in touch at email@example.com
The team at Klook has been hard at work doing everything we can to improve your Klook iOS App experience. And some pretty annoying bugs have now been fixed!
Ratings and Reviews
I was not really satisfied with the tours. You know most tourists don’t speak Japanese so you should have an English speaking tour guide, at least. During our tour to Mt. Fuji, we were stucked in traffic going and coming back, and since the tour guide cannot speak English, everybody was sleeping in the bus. When we got to the location the tour guide did not even explain that it was the place for picture taking of Mt. Fuji, everybody thought we were just there to eat and we were expecting more, so some of us didn’t have the chance to take pictures.
The audio guide was a little helpful but it does not really explain well where we were. The day tour was fine but we did not really go to all the places that were described in the itinerary.
When I needed help and tried to call customer service, someone from a different time zone answered my call and was not really able to help at all. If you mean true customer service, you should have someone based locally to help and answer questions right away, and not someone who was on a different time zone telling me to wait because he was an hour behind from where he was.
Lastly, I sent an email 2 days ago, and still no reply up to this day.
Sorry Klook, but I will never use you again. I always travel and have always used travel agencies without any problems, you were recommended to me so I tried it, but I was really, really disappointed on how your team handled the tours.
Pocket WiFi via Ninja WiFi through Klook
I picked mine up from Ninja WiFi. At International Arrivals, they’re on the second floor, in the next (yet connected) building, across the exit from which you leave Customs. They were fast, efficient, and courteous. English was good enough, but I didn’t really test their technical knowledge, so depending on how well versed you are in using pocket WiFi’s, your mileage may vary. Drop off is a clearly marked box in the same location. WiFi itself worked great. Battery on the WiFi was about 10 hours with two devices constantly accessing (directions apps and such). Nice thing was they included an external battery pack so if you’re out of gas while moving about, you can run it off the pack - gave at least another 10 hours. Uses the same kind of connection so single cable supports both. Saved us a bunch of times. Recommend charging everything overnight (I had my own spare cable) so the next day runs without a hitch.
I travel often and try to use local apps. I came across this app on my recent travels to book a night time tour. We had a short layover on our way home and thought it would be nice to utilize the time wisely. The app showed the tour times, so I purchased the tickets. After waiting for over an hour, no tour ever showed up. I verified through the actual tour company’s website to see they offered the tour at a different time. We had missed it. I reached out to Klook asking for a refund and for them to change their tour times on the app. They told me they couldn’t issue a refund unless the tour company allowed it. After arguing back and forth with them, they eventually issued my refund. I left a one star review for the tour on the app. They asked if they could remove it. I told them they didn’t have my permission to do so. They did anyway. Their customer service is utterly atrocious. I have in writing and screen caps, so I have proof. They are a fraudulent company. If you choose to use them, beware!!! They show zero remorse for anything. Oh, and after sharing the correct tour times with them, they refuse to change the time.
Developer Response ,
Thank you for choosing Klook and for leaving us a review. We are sorry to hear about the trouble in your experience. We are more than happy to assist you with more booking details provided. Please contact us by submitting the following form: https://www.klook.com/faq?ask_klook We will have a customer service staff to assist you as soon as possible. Thank you!
- Klook Travel Technology Limited
- 126.8 MB
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
English, Indonesian, Korean, Simplified Chinese, Thai, Traditional Chinese, Vietnamese
- Age Rating
- Rated 4+
- © 2014 - 2018 Klook Travel Technology Limited. All Rights Reserved.
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