- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Searched products will be saved into History on My Page
Quickly access support information for your products on My Page.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

What's New

Version 1.13.0

Can be used in the following countries and languages.
Korea (Korean)

Ratings and Reviews

3.9 out of 5
16 Ratings
16 Ratings
America's App Advisor ,

Depends on how much Sony you own ...

This basically kicks out what you’d find online if you search your Sony product’s serial number.

The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it.

It works like a charm now, which it should.

Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive.

High-End Sony Products Can Cost Quite A Bit.

Paint Pain ,


Thank sony so much

D. Hill ,

Support by Sony

This is a great resource to have for Sony product owners. The app couldn't be easier to use starting with the menu design in which users can search for information on a product by selecting a product category or by entering in the model number. Once you have come upon your product you will see a listing of information to select. You will come upon news, alerts, downloads and pretty much any listed information regarding the specific product. The app makes it easy for quick search allowing you to add a product to favorites or just all searches showing up in your history. Users can also go to the Sony Support website directly from the app. Whether you are a PlayStation, Bravia or owner of one or many Sony devices this app is worth a download and may prove to make any troubleshooting experiences easier in the future.


Sony Marketing Inc.
10.7 MB
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
Age Rating
Rated 4+
© 2014 Sony Corporation


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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