Screenshots

Description

The new App by 13SICK, National Home Doctor Service is the smart way to book an after hours, doctor home visit for you and your family.

Using the National Home Doctor App:

- is the innovative way to book a bulk billed, doctor home visit - when your GP is closed - and it can’t wait!

- makes booking a doctor home visit more efficient and relieves some of the stress associated with illness in the after hour

- allows you to bypass the 13SICK call centre queue

- allows you to securely and confidently store your details for future reference

- reflects our commitment to provide the best service for our patients

- saves you time – no waiting on the phone, particularly during busy periods

- was developed by a team of 13SICK senior doctors, ensuring the highest clinical standards

- is based on world’s best practice, referencing triaging protocols from the Mayo Clinic and the Australian Government’s Health Direct

What's New

Version 5.6.4

Improvement on collecting symptom information related to your booking

Ratings and Reviews

2.8 out of 5

72 Ratings

72 Ratings

Eh...

MsVexxie

I can’t fault the app, or the time it took, the doctor came quickly and the app was easy to use, however the doctor that came was just... terrible. It was as though someone had forced him to turn up. He was moody, mopey, and treated me as though I was wasting his time. I was calling for a cold that I worried was developing into a chest infection, and I filled in the appointment thing as such that anyone visiting would know they were probably seeing someone with a cold. I answered the door hacking up a lung, he sits down and boredly asks me “what’s wrong” and after I describe my symptoms he asked me questions about my period ? Since when would a chest infection have anything to do with when I last ovulated ? He left with zero diagnoses just “I guess take these” and a “I guess take these”. He tells me I have a fever but doesn’t tell me what I should do to look after myself. I ask him if I should take any time off from work since I work in hospitality and replied with a a small moody “I guess take tomorrow off”. Worst experience. I should have just waited until the morning to see a normal GP since I wasn’t treated that night at all.

Developer Response

Dear MsVexxie,
We’re very sorry to hear of your experience and hope that you are now on the mend. We take complaints very seriously and would like to look into this matter with you. To protect patient privacy, we would ask that you email your complaint directly to feedback@homedoctor.com.au and a member of our patient care team will be in touch. Please include your name, date and time of the booking and your postcode.
Kind regards,
The Team at 13SICK

Great service

TCat37

I have been very happy with the service received from the various doctors that have seen me. Excellent notifications for due arrival times including warning to put our dog away, and the Doctors have been very kind and diagnosed my complaints quickly with no issues. As it was after hours and I could get to a chemist until the next morning, when I needed antibiotics they even gave me enough tablets to take until I could get more. Very useful service, especially when I am too sick to drive me and my six year old down to the medical centre and wait for ages to be seen. Thank you!

Great app, very functional

PurpleAirplane

The Home Doctor app is very logical, easy to use and aesthetically pleasant. I would like to see the app updated to allow the log in email address to be changed however, because st the moment if you no longer hav access to that email provider, you have to create a new Home Doctor account (I had this confirmed this morning).

Information

Seller
NATIONAL HOME DOCTOR SERVICE PTY LTD
Size
88 MB
Category
Medical
Compatibility
Requires iOS 7.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
Age Rating
Rated 4+
Copyright
© 2017 National Home Doctor Service
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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