1. Simple plans, no surprises
We’re all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get.
2. Generous data allowances
We’re generous with our data options so you can get the data you need, when you need it.
3. Everything you need online
Set up, connect and manage your service with ease, all online. We’re all about making it easy for you to find what you need and help yourself in your own time.
Addressed issues with resuming login session after expiry, viewing order tracking on star track and iPhone X display issues.
Ratings and Reviews
After 3 days of trying to port my number from optus, I’m giving up. So, I have lots of experience using the app to submit support tickets, but none of using it to manage a phone service. Here is my feedback:
1/ navigating through the support ticket system is extremely slow. It takes about 30-60 seconds to load each screen.
2/ there is a 3-4 hour lag for responses from support. The responses are often ambiguous, requiring another question (and another 4 hour delay). There is no livechat support.
3/ there is no indication of support hours/days. Will i get a response tonight, tomorrow, or on Monday? Who knows?
4/ you can attach images to support tickets... in theory. However, the app rejects photos taken within the app for being larger than 2mb. And selecting ‘browse’ logs you out of the app.
5/ if you open another app while drafting a support ticket, the text you entered in the ticket will be lost, and you’ll be sent back to the main menu. Even if it’s just 5 seconds to reply to a text message.
6/ the app sometimes splits replies to support tickets into separate tickets, leading to a proliferation of tickets and confusion.
Awesome service provider!
Customer service is good, I just contact them within the app they have a live chat and if outside the hours you send them a message and they reply the next day
Signal is great never had any drop outs or issues / black spots
Speed is fast, a speed test tells me it's faster than when I was on optus
Yes Hotspot and mms but not voice mail instead if someone leaves a message it converts into text and text messages you
The belong app is great that's where you manage your account and everything related
The only bad (which isn't even a bad really) is at royal park my service drops to 3G
Cannot fault belong at all yet definitely the best service provider so far and I've been with 5+ providers including optus & Vodafone
Also the data banking / gifting is awesome
You also get 15gb per month of data
9/10 would recommend.
Belong is great!
As with most of the bad reviews I agree that the app is pretty useless. It loads incredibly slowly for some, and for others like me, it doesn't load anything at all. I've had so many issues when I joined Belong from Telstra, but when I contacted them for support, they were incredibly helpful. Had my issues resolved in 2 days(could've been 1 if I hadn't been busy at work). They're quick and helpful, and their data plans are amazing for value. 4/5 stars because I so want them to fix this app, once they do, 5/5!
Up to six family members will be able to use this app with Family Sharing enabled.