The Express Plus Centrelink mobile app makes it even easier for you to do your Centrelink business online.
To use the app you need a myGov account linked to your Centrelink online account.
With Express Plus Centrelink you can do most of the things you do in your Centrelink online account. No need to visit an office or wait on the phone us! You can:
· view and update your personal details, including study details
· report your employment income
· view and update your family income estimate and payment choices
· check your payments
· upload documents to Centrelink
. view your Child Care Subsidy details
· apply for or pay back an advance payment
· track the progress of a range of online claims
· view your Centrelink letters
· view and save your Centrelink appointments in your personal calendar and set reminders.
. view digital copies of your Centrelink concession or health care cards
If you use a BasicsCard or your payments are income managed, you can manage your own money, see your available balance and view recent transactions on your BasicsCard.
To sign in to the app, use your myGov sign in details and create a myGov PIN. You’ll then use your myGov PIN to sign in to your app in future.
If you need help to create a myGov account, or to link to Centrelink, go to humanservices.gov.au/onlineguides
If you need help to use the app, go to humanservices.gov.au/expresspluscentrelink
Ratings and Reviews
The whole social support system is broken, from making basic input mistakes to treating people like criminals for using it.
This app allows me to bypass the queues and intolerant counter staff that used to be a feature of these interactions in the past: now I can be abused and belittled by my government in the comfort of my own home.
The other brilliant feature is that when the auditors finally catch up with me for some trivial non-compliance, they won’t be able to distinguish between my inability to navigate this p.o.s. system and the mistakes made by the robots, so upon my release from jail I will be able to sue them for squillions. I look forward to reporting my income on that glorious day, I can tell you.
New update is terrible
The new update doesn’t even work.
I don’t know why but it crashes shortly after opening. Not a single button works when accessing. So I want to upload a document and have even tried on the updated website to no avail.
It uploads on the website but when I click save it just comes up with a box at the top with a red hazard triangle in. But no information on why it won’t save.
How is this remotely helpful?
In trying to make this more user friendly you’ve actually made it worse.
Also I don’t appreciate the fact that the emails and payslips we receive from you are removed after just 2 years.
If Tax and other things like medical information and payslips has to be held for 7years roughly. Then the emails and payslips that we receive through Centrelink should also be held for that amount of time.
As I’m now being told I owe almost $7k and 3-4years ago I paid over $3k in overpayments and these pays overlap.
But I no longer have access to the Centrelink payslips or email to prove my case because they are removed after 2 years.
I’ve heard a lot about Centrelink and the government over paying due to their own incompetency and if that’s the case/ that’s what you are trying to fix. Then you have no right in asking for the money back as it was your mistake that was made.
System is hard to navigate round
The system is extremely hard to navigate round. I think it’s deliberately done this way so you give up. I found it really hard to upload a form as it would not accept the form numbers. How, was I suppose to know not to use the first three letters of the form. Subsequently I tried to communicate by phone, but waited another 44minutes before being told I’d need to go in to Centrelink. When, I eventually could take a day off to get there the lady said to go to the computer and submit the form myself as she could not accept the forms I tried to give her. Eventually was told only the last lot of numbers on the form were to be used not the SV and another letter which I can’t remember now. Wasted, so many hours on something that should have been so easy.
Up to six family members will be able to use this app with Family Sharing enabled.