The Express Plus Medicare mobile app makes it easier for you to do your Medicare business online.
Use the app to do a range of things 24 hours a day, 7 days a week.
With the app you can:
• submit Medicare claims
• update your bank account details and contact information
• order a replacement or duplicate Medicare card
• view a digital copy of your Medicare card details and current card members
• view, download, print or email your Medicare Claims History Statements for the last 3 years
• view your Medicare Safety Net balance
• register or change your organ donation decision
• view a digital copy or request a new organ donor card
• view, download, print or email immunisation history statements for:
- your child under the age of 14
• locate a service centre.
Set up the app
You need a myGov account linked to Medicare to use the app.
If you need help creating a myGov account or linking Medicare, go to humanservices.gov.au/onlineguides
To use the app, sign in with your myGov username, password and secret answer and create a 4-digit PIN. You’ll then use this PIN to sign in to your app in the future.
Once you set up a PIN for the Express Plus Medicare mobile app, if you already have the Express Plus Child Support mobile app, your Medicare PIN will work for both apps. If you choose to reset your PIN for either app, your new PIN will also apply to the other app.
· Improved claim lodgement process.
· Improved look and feel.
· Minor bug fixes and enhancements
Ratings and Reviews
This app saved me from a hospital visit! Thank you!!
People seem only so quick to write a negative review when something goes wrong ... but I just wanted to write a five star positive review to say thank you so much for making this app, you saved me a trip to the hospital this morning and made my day!!!
Earlier this morning I stabbed myself with a pair of old scissors and was extremely worried about tetanus however it was very early in the morning and I have two very young children I just couldn’t remember if I’d had a tetanus shot in the last 5 years and didn’t want to drag everyone to the hospital.
I pulled out a box of my old medical records hoping maybe somewhere there I had a list of all the immunisations I had received. There was nothing.
My doctors surgery was closed and would still be for a few hours.
Then I thought I’d try and check the app in case it might have listed the last time I had claimed for a travel injection and low and behold I open the app and I see a vaccination record section! Turned out I had received it as part of a pregnancy vaccine so I was covered! Phew. The amount of relief I felt was huge and just the fact this data was available to me when I needed it most I am very appreciate of.
There is no perfect app out there, all technology has bugs and needs updates - but it’s the designers and the people behind the functionality that give us the information we need that need praise. So thank you to your team. Your app is 5 stars in my eyes!!
Can’t upload photos. Why not?
It’s 2018.... why can’t an enormous Government department pay for IT Contractors to add a function that allows users to upload emailed Receipts (PDFs and Screenshot images of PDFs) to the Vault area, to then attach to a claim?
I received an emailed PDF receipt from my Specialist, so I attempted to lodge my claim via the Medicare Mobile App, only to see there’s still no functionality to attach images or PDF files from your Mobile.... So I then logged in to MyGov/Medicare on my desktop computer in order to attach the file, only to have Medicare advise that “those items numbers must be claimed via the Medicare Mobile App...”. Really Medicare? REALLY?? So I then have to print off a hard copy of my receipt, log back in to the Mobile App, to then take a photo of a printed off PDF file, in order to submit the claim. Unbelievably frustrating, inefficient process.
Makes me wonder if Medicare is purposefully making the App and online claim process so inefficient, frustrating and time consuming that many people give up on less expensive claims.
Why can’t I upload screenshot of receipt??
I like this app when I occasionally have a paper receipt but most businesses are paperless and email receipts. For an app like this to be truly functional it needs to have the capability to upload pdfs or screenshots of receipts, it is so frustrating printing and then taking a picture for the vault. This is needed in the next upgrade, it is a joke at the moment, as it is I have to use the app as the triage staff won’t let ordinary claims be processed in person.
Also, some type of notification system to let you know if there is a problem or hold-up with your claim being processed would be useful also. As it stands, you send through a claim and when you notice that you haven’t gotten a rebate, you call, are placed on hold and then someone tells you why your claim wasn’t processed. Surely a note could be added that you could check in the app?
Basically, app has potential and needs to add basic functions.
- Australian Government Department of Human Services
- 31 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © Department of Human Services
Up to six family members will be able to use this app with Family Sharing enabled.