iPhone Screenshots


Interacting with Medicare and accessing your Medicare information just got quicker when you use the Express Plus Medicare mobile app.

Before downloading the Express Plus Medicare mobile app, you need a myGov account linked to Medicare.

The Express Plus Medicare mobile app is available 24 hours a day, 7 days a week. Using the app you can:

•View your Medicare card details and current card members.
•Update contact details.
•Update bank account details.
•Order a replacement or duplicate Medicare card.
•Submit claims.
•View, download, print or email your Medicare Claims History Statements for the last 3 years.
•View your Medicare Safety Net balance.
•View, download, print or email immunisation history statements for:
- yourself
- your child under the age of 14
•Register your organ donation decision.
•Change your organ donation decision.
•Request a new Organ donor card.
•View a digital copy of your Organ donor card.
•Locate a service centre.

Before submitting your claim using the Express Plus Medicare mobile app, you should check if your doctor is able to do this on your behalf. Many doctors now provide this service.

Setting up the app

1. Download and install the Express Plus Medicare mobile app.

2. Agree to terms and conditions.

3. Select the icon in the centre of the screen. Login using your existing myGov username and password.

4. Answer your secret question (used to set up your myGov account) to set up your 4-digit PIN. You’re then good to go!

It’s important you don’t store your 4-digit PIN on your mobile device. This is for your safety if you lose your mobile device. If you think someone else has used your details without your knowledge, contact us.

By using Express Plus Medicare, you acknowledge the legal obligations you must comply with when completing transactions. These obligations are detailed in the declarations agreed to when using specific functionality within Express Plus Medicare.

What's New

Version 1.2.5

Bug fixes.

Ratings and Reviews

2.1 out of 5

131 Ratings

131 Ratings

Ridiculous functionality


I had initially installed the app because Medicare wouldn’t allow me to do my partner’s claim online (I don’t understand why you can’t, but whatever). Logged my partner in, put his claim through, everything was fine.

I just opened the app so I could log him out and log me in to put a claim in for myself. Turns out you can’t *actually* clear a user’s details from your phone, even if you uninstall and delete the data. That’s messed up on so many levels.

So I installed the app on my iPad, took a screencap of my invoice because it gets sent to me via email in Word format thinking I could upload it that way... nope, I can’t upload from file OR photo. I can only upload by taking a photo of my invoice. The amount of stuffing around I’m going to have to do every two weeks is ridiculous.

Whoever was responsible for the UX on this app needs to be fired and find another industry to work in. It’s hideous and horrible and this should not be my only option to make a claim to Medicare that doesn’t require rocking up to a Human Services office.

Convenient and helpful


Originally I downloaded this app because I needed access to my Medicare card (as I had left it at home).
Once I set it up with the login details, password and PIN it worked a treat.
I had never intended to use the app to lodge a claim, but because there were issues at the surgery and the receptionist couldn’t process the claim I did it at home via the app. It was easy. Took a photo of the invoice through the app, went through the step by step questions and it was submitted.
Based on my first experience, I can’t complain.

It doesn’t work


I open the app and put in all my info and other than the dodgy atheistic it’s seems to work fine until In actually try to use it.

Nothing actually seems to work, the home screen is a blank space with the bottom the same as usual though inverted colours.

Then all the other subpages that are accessible normally on the home screen though now only on the side bar menu all display a black screen with a spinning loading wheel that never goes away until replaced after a period of time with a myriad of, ‘internet connection lost’ and ‘internet connection returned’. This occurs even though I am using 4G with four bars of reception. I’m disappointed that such a small a simple app that has government funding can’t do the simplest of tasks it’s designed to do even with an infinite amounts by of time.

I hope the issues for me are isolated, though Also hope an update to be released to fix the aforementioned issues with the application that could be so useful.

I’m not mad I’m disappointed. It’s not bad it’s incompetent. I hope it improves.


Australian Government Department of Human Services
9.5 MB
Requires iOS 6.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© Department of Human Services


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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