Our new and improved mobile app allows HIF Members to manage their policy at a time that suits them. Login now to explore all the great features including:

‘My Claims’ section:
Make a Claim – lodge a claim instantly for a host of Extras health services including acupuncture, chiro, general dental, homeopathy, myotherapy, naturopathy, occupational therapy, optical, osteo, physio, remedial massage, speech therapy and traditional Chinese medicine.
Mobile Claims – in this section, you’ll find a record of all previous Extras claims lodged through this app.
Claims History – access your full claims history for all Hospital, Medical and Extras claims lodged on this Membership.

‘My Membership’ section:
My Policy – view your policy details, current premium and paid-to-date, plus all persons covered on your Membership.
Contact Details – view and update your email address, phone number, home address and postal address.
Membership Cards – need to order a new HIF Member card? Just hit the ‘Request’ button and we’ll pop a new one in the mail for you.

Within this app, you can also:
Visit our website
Email us
Phone us (Monday to Friday)
Message us on Facebook
Like us on Instagram
Follow us on Twitter

Plus - Use the ‘Favourites’ link in the menu to customise your logged-in landing screen

Please note: This app is not suitable for seeking medical attention in an emergency. In the case of an emergency, call 000.

What's New

Version 3.0.1

Bug Fixes

Ratings and Reviews

1.7 out of 5
11 Ratings
11 Ratings

Getting worse

I started using this app when it was first created and it worked really well on my phone, either over home wi/fi or using cellular data. Plus I could upload 6/7 claims at at time, thus saving you paper since you can’t seem to amalgamate claims submitted separately but on the same day! Then, about 2 years a go, after an update it would only upload 1 or 2 claims at a time via home wi-fi, any larger and I would have to do it by cellular data (which was annoying since we have unlimited home wi-fi, and I couldn’t understand why my wi-fi could stream movies with ease and not upload a much smaller claims file!). Fast forward to today and suddenly the app doesn’t even recognise my cellular data and thinks I’m not connected to the internet, and if I use home wi-fi can still only do 1 or 2 claims at a time. Seriously, what is going on with this app??? Please return it to its original state when it wasn’t fancy but did what it needed to do!


Works like a charm

Works every time, have had no problems with any claims.


Terrible app

Doesn’t work never received my claim and I click on stuff like claims history and nothing appears ... would bother downloading it! The old app used to work perfectly but not this one


Health Insurance Fund of Australia Limited (HIF)
24 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2018 Health Insurance Fund of Australia Limited (HIF)


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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