Our new and improved mobile app allows HIF Members to manage their policy at a time that suits them. Login now to explore all the great features including:
‘My Claims’ section:
Make a Claim – lodge a claim instantly for a host of Extras health services including acupuncture, chiro, general dental, homeopathy, myotherapy, naturopathy, occupational therapy, optical, osteo, physio, remedial massage, speech therapy and traditional Chinese medicine.
Mobile Claims – in this section, you’ll find a record of all previous Extras claims lodged through this app.
Claims History – access your full claims history for all Hospital, Medical and Extras claims lodged on this Membership.
‘My Membership’ section:
My Policy – view your policy details, current premium and paid-to-date, plus all persons covered on your Membership.
Contact Details – view and update your email address, phone number, home address and postal address.
Membership Cards – need to order a new HIF Member card? Just hit the ‘Request’ button and we’ll pop a new one in the mail for you.
Within this app, you can also:
Visit our website
Phone us (Monday to Friday)
Message us on Facebook
Like us on Instagram
Follow us on Twitter
Plus - Use the ‘Favourites’ link in the menu to customise your logged-in landing screen
Please note: This app is not suitable for seeking medical attention in an emergency. In the case of an emergency, call 000.
Ratings and Reviews
I started using this app when it was first created and it worked really well on my phone, either over home wi/fi or using cellular data. Plus I could upload 6/7 claims at at time, thus saving you paper since you can’t seem to amalgamate claims submitted separately but on the same day! Then, about 2 years a go, after an update it would only upload 1 or 2 claims at a time via home wi-fi, any larger and I would have to do it by cellular data (which was annoying since we have unlimited home wi-fi, and I couldn’t understand why my wi-fi could stream movies with ease and not upload a much smaller claims file!). Fast forward to today and suddenly the app doesn’t even recognise my cellular data and thinks I’m not connected to the internet, and if I use home wi-fi can still only do 1 or 2 claims at a time. Seriously, what is going on with this app??? Please return it to its original state when it wasn’t fancy but did what it needed to do!
Works like a charm
Works every time, have had no problems with any claims.
Doesn’t work never received my claim and I click on stuff like claims history and nothing appears ... would bother downloading it! The old app used to work perfectly but not this one
- Health Insurance Fund of Australia Limited (HIF)
- 24 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2018 Health Insurance Fund of Australia Limited (HIF)
Up to six family members will be able to use this app with Family Sharing enabled.