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iiNet Support

By iiNet

This app is only available on the App Store for iOS devices.


We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app.

With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as;

· Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!)
· Call our award-winning support teams with the simple touch of a button
· Check current support wait times
· Scroll through your past 5 invoices
· View and update your contact details.

And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control.

Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at today!

What's New in Version 1.4.0

* Forgotten password/login recovery, accessible from login screen.
* External login accessible via menu.
* Minor UI updates.
* Bug fixes.

iPhone Screenshots

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Customer Reviews

Worst Support App Ever Used

I cannot fathom how a company (who's main business is internet based technology) can design and run such a terrible app.... It is slower than a turtle poo and is about as user friendly as a barbed-wire buttplug. Wading my way through page after page to find either of the only 3 functions I will ever need to use is sooo painful that I regularly contemplate ceasing to be your customer.... Sort it out, it's absolute rubbish.... Even the most basic 1 page site with 5 sodding options would be more user friendly!

Shows correct data, but has issues

I have home 'phone, broadband and 4 mobiles linked to my account.

The good news is that it provides a simple view of the status of all my services in one location.

The bad news is that, on my iPhone 6 Plus, the page items that are off screen when the page is drawn are shown seriously scrambled when I scroll to them. If I tap the specific service to display the details and then tap Back, the content is shown properly. However, scroll down again and what is shown is all messed up.

You can get to see everything, but not without having to tap in and out of the individual service details screens.

Decent App.

As a new iiNet customer this app has worked as expected as soon as my services were activated. I am noticing that Freezone Data is also being included with the metered data graph, which means it's being displayed twice, when looking at the hourly usage for on-net ADSL but the daily total usage is accurate.

iiNet Support
View in iTunes
  • Free
  • Category: Utilities
  • Updated:
  • Version: 1.4.0
  • Size: 7.6 MB
  • Languages: English, Danish, French, German, Japanese, Portuguese, Simplified Chinese, Spanish, Traditional Chinese
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad and iPod touch.

Customer Ratings

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