Everything you need to check in and fly – In your pocket! Check everybody in, know where to go at the airport, see your flight status and get live updates, all from your Jetstar app.
Get ready to travel and sail through check in
* Easy check in and details of your gate – Updated if it changes
* Mobile boarding pass to skip the queues
* Flight status and delay^ updates
* What to do next – Get prompts to guide you through each step
Search for the cheapest flight
* Browse live flights and hot fares - And make a quick booking
* Switch around dates and times to find the best deal
* See recent searches to compare multiple journeys
* Sort by price, take off and landing times or duration
Book your journey and add your favourite extras
* Add a Jetstar bundle to get a heap of extra value
* Pick just the things you want – Add baggage and choose your favourite seat
* Upgrade to business class (When available)
* Anytime access to your upcoming trips
Bug Fixes and Stability Improvements
Ratings and Reviews
Doesn't work properly
My issue is I cant view or pick my seat. A message comes up and says you can change on desktop version "tap here". No worries "tap here" doesn't work. Funny how the buy meal and extra baggage ones work.
Next problem, I log onto desktop version with laptop and the desktop version doesn't work either. Click choose your seat and get error message "Connection error. Oops, the connection failed. Please try again". Yeah Oops great 🙄
Both App and website are filled with flaws, errors and broken pathways. Please get a professional developer to fix.
Customer Care is ZERO
Call centre staff polite but hopeless. English speaking does not equate to conversation & comprehension. Hours wasted trying to explain website does not allow access to Club Jetstar settings to renew membership.
Please just “do it now on phone”. Sorry can not do that, contact customer care. But this is the customer care contact number !
Final insult - “which country are you calling from ? I will resend the instructions that do not work”.
Customer Care is a joke. One star too high.
Super Ultra Slow
Takes forever to do anything, frequently does nothing at all and provides no user feedback about why. Unable to get my boarding passes 30 minutes after online check in.
UX is horrible, no local storage so you re-key everything every time you open the app. Looks like it was made with jQuery mobile 10 years ago and never updated.
An all round failure as a user experience, never fails to dissappoint.
Up to six family members will be able to use this app with Family Sharing enabled.