This app for Kayako Classic users. Using the new Kayako? Search for our new app 'Kayako'.

Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office.

Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier.

Kayako Classic for IOS requires Kayako 4.60 or later.


• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Use gestures to fly through views and tickets

What’s New

Version 3.3.8

We've fixed user-reported crashes and added support for the iPhone X in this release.

Ratings and Reviews

1.0 out of 5
2 Ratings
2 Ratings
Zane Lucas ,

Avoid Kayako

This company decided to charge perpetual license holders excessive fees for buggy software and the release buggy software on the App Store. Customer service is terrible.

PETA Bytes ,

Bugs Galore

Sorry guys but this version is full of bugs. Not up to scratch for iOS 8 and basically useless. Do not bother however Kayako you do need to a lot better than this.

Ryno 007 ,

Handy addition

This app is a handy addition to the help desk, keep adding features guys.


13.2 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© Kayako


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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