ME Bank 4+

V3.1 is slightly better, but still improvements to make

The graduation between fonts here, and your web interface, is too narrow (three shades of grey), making it more difficult to use for people with vision impairment. Please ensure you consider best practice in web accessibility for people with disabilities.

GOING BACKWARD: Previously, a user didn’t need to press “log in”. If they had Touch ID enabled, just touching home would login. Adding the steps a user must complete, is a step backwards.

GOING BACKWARD: Previously, a user could see a number of accounts on their Home Screen. Now, with the EXTRA LARGE ME logo, taking up previous screen space, only 2 accounts are visible without scrolling. I used to see 5 accounts in half my screen. Making a user scroll to see what they used to see on one screen, is a step backwards.

Thanks for returning a larger number of transactions able to be viewed. This appears to have returned to what it was.

I am definitely considering switching financial institutions because of the changes to customer interface.

Developer Response ,

Hey Tina, thanks for the updated review now that we've fixed that scrolling bug. You can also hit the search icon in your account to see up to 2 years of history. We're committed to improving accessibility in the app and want to give you the freedom to increase the size and weight of the font in the app in line with your device settings. Sorry for any hassle while we do this work. Thanks, Hannah

Good but has a frustrating issue

I've been using this for a couple of years now. I mostly like the app. However there are a couple of issues that continually cause frustration. The latest update to the login screen doesn't flow well. If you have face ID setup there is a lag between the passcode popping up and the face ID process starting. If you are in a hurry this is a problem. If face ID is setup, don't show the passcode option straight up.

The most frustrating issue concerns transferring money. You can't see any of the balances of the account you're transferring from. If you forget exactly how much you have you have to cancel the transfer, look at your balance again and then begin again.

A lot slower

The new app looks slick but is much, much slower. It takes longer to open the app and log in, and simple tasks like checking my balance or making payments are also a bit slower. My main gripe is that the app has become completely unusable for tracking transactions, even very recent ones. I can no longer use the app to make sure payments have come in to my account or search for recent past transactions because it has slowed down to an unworkable speed - it’s taking more than ten minutes to load transactions that are less than a fortnight old. I now need to log in on a desktop, which is major step backwards. It’s very disappointing that that the app has slowed down and lost functionality to such a great extent.

Developer Response ,

Hey there, we've fixed up your transaction scrolling in version 3.1 when you're ready to update. We're also looking at all the ways we can streamline your payments so we appreciate all your feedback. Thanks, Hannah