Better health means being better informed.
Our refreshed app makes it easier to log in and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members' Choice provider.
You can also use the Medibank app to:
• Make a claim and track its processing and approval.
• Find your nearest Medibank store.
• Update your account details.
• Request and download tax documents
To use the updated App, you'll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
You'll love this version which is faster, more reliable, and missing some annoying bugs.
Ratings and Reviews
A Commendable App - Well Done Medibank!
Medibank have done well with this app.
I am a quite new member and this app is miles better than my previous provider. I love the way you can so easily look up a nearby provider, add them to a favourites list and also add them to your contacts with a couple of quick button presses! Fantastic! I also really like that I can easily access my detailed cover information too. In the past I have had to scan or save this info to the cloud and access it that way when required.
My one big suggestion is that you work out a way for it to not take SO long for my remaining benefit limits to load. Each and every time I have gone to check them (one main reason I access this app) I have to sit waiting for the info to load. I am not a programmer but surely there is a way for this info to preload in the background once I log into the app so it is there waiting for me should I choose to access that info?
Overall though, a round of applause for Medibank! Thanks...
Developer Response ,
Hi there, thanks so much for your comments, we are really pleased to read that most aspects of the App are working well for you. Thanks for your feedback in regards to the time it is taking for your annual limits to load, I have passed your feedback on to ensure the issue is investigated. Cheers - Dave
Premium and due date misleading
I pay annually and it’s due again next week and used the app to check - luckily I did not proceed to payment. The app shows last years premium, acknowledges I pay annually and the renewal date, the bill sent as an attachment in email shows a much larger premium and a renewal date one day earlier. Resolved with a phone call so no real harm except wasting my time.
If I’m not mistaken these inconsistencies were also present last year at about the same time. There’s been plenty of time to update things since the premium increases were announced and avoid this issue.
Developer Response ,
I am sorry had issues confirming the premium you needed to pay online. Please send us an email at firstname.lastname@example.org with your details and any relevant screenshots so that we can look into that for you and get this resolved as soon as possible.
Not very happy
Really expensive and mostly pretty useless. What is and isn’t covered is pretty foggy, even with the new “clearer” guidelines. Once you’re in hospital you discover all manner of gaps. For day procedures next to nothing is covered. Since we have insurance of any type to cover the unexpected, we remain covered in case of lengthy hospital stays and are happy to pay a high premium. But the Medibank premium is close to robbery. Not sure other health insurers are any better as they are all run for profit. The extras are pretty much a joke, especially the dental cover if you wish to use your own dentist rather than one of the very few of unknown quality covered by Medibank Private.
Developer Response ,
Hi There, thank you for sending through this feedback, I can assure you that we take our members very seriously. If you would like to speak about this is more detail please do not hesitate to send us an email at Feedback.Complaints@medibank.com.au. Thanks James
- Medibank Private Limited
- 67.1 MB
- Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2013 Medibank Private Limited ABN 47 080 890 259
Up to six family members will be able to use this app with Family Sharing enabled.