mTAXI is now part of the 13CABS network. To ensure you receive the most up to date app
support, please download the 13CABS app.
The 13CABS app saves time and money when requesting a cab. It’s ideal during peak
periods, including weekends and special events, cutting through queues and elevator music.
Choose from a wide range of vehicles - sedans, wagons, Silver Service, MAXI Taxis, Private
Hire and wheelchair accessible taxis.
Using the 13CABS app is easy:
- Open the app and it will find your location
- Confirm your vehicle type and pickup
- Tap request!
The app can estimate your fare, track your vehicle location and take payment for your ride.
Accepted payment methods include cash, credit card, debit card and Cabcharge card.
"Prices are government regulated and do not fluctuate based on demand" on the
mTAXI app description.
Request on the web - http://13CABS.com.au
Follow us on Twitter @13CABS
Like us on Facebook - http://www.facebook.com/13CABS
Got a question? Email app.support@13CABS.com.au
We always appreciate your feedback. Please send any suggestions, issues or accolades to
Ratings and Reviews
Dodgy and Rude
We ordered a Maxi Taxi well ahead of schedule, as we didn’t want to be late for an important event. There were 7-8 of us travelling so the first thing I did was select Maxi Taxi and input the number of passengers. This was double and triple checked by my roommates before confirming. Come departure time and they’ve sent us a single, regular car taxi! The driver just stood there awkwardly and made no offers to help. We called customer service and were shuffled from department to department (and at one point an entirely different company). Still no offers to help by sending the correct taxi or even offering 2 taxis at a compensated rate. At this point we were late for the birthday party (which was actually for one of the people travelling in our group - happy birthday to her/sarcasm). We were blamed for not writing an additional note in the booking that a Maxi Taxi was required, as if selecting Maxi Taxi and inputting 7-8 passengers wasn’t indication enough.
Absolutely dodgy company, with zero customer service skills and no accountability. 0/10, would NEVER recommend.
Worst taxi app ever
I moved from an area that uses smarthail and so I got used to the convenience of booking via an app. When I moved I assumed mTaxi would be just as useful. I keep trying to use the app and it is horrible. You can't search for suburbs in Newcastle, you can't write your own notes to the driver (so I have to call or the taxi gets lost because my house isn't straightforward to find), it crashes heaps, sometimes the booking doesn't go through, it looks ugly, it has features that don't work, when you log in it is meant to open up additional features which I'm yet to find if they exist at all (I don't consider the app remembering stuff an additional features unless it works properly! Even then it is not really adding anything special, just making things more convenient which this app fails to do in many ways). This app is a waste of space on my phone and it is only staying there in the hope it may one day be useful! Or Newcastle taxis chooses a better app like smarthail!
This app seems to work fairly well. Some of the reviews here are negative but they are probably written angrily in a cab as the reviewer heads to a late engagement. I have used the application 4 times now to book a cab. Twice from my home address and twice when I was completely lost using the GPS booking system to find a cab to pick me up. It really save my bacon. I have been in a good 3G area with good reception so perhaps if you have issues with your service provider you may have a problems. I did have an issue with one of the taxi's saying it had picked me up and it had not. I am unsure if this was a software or user error issue. I look forward to using it again.
- Black Cabs Combined Limited
- 53.7 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
- English, Arabic, Danish, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- Rated 4+
- © Copyright 2015 Combined Communications Network Pty. Ltd.
Up to six family members will be able to use this app with Family Sharing enabled.