Tap into the world of speedy, simple service with My Optus app. The best place to manage everything from billing to data usage for your Optus mobile account on the go.
• Live chat to Optus experts anytime
• Find out which apps are data hungry by checking usage 24/7
• Pay your bills or set up direct debit
• Quickly recharge Prepaid for anyone linked to your account
• Access the latest pre-sales, competitions and Perks entertainment rewards
• Turn on international roaming or buy travel packs
We may use your location information from time to time, to send you super relevant information and offers tailored to you!
We are always updating our app to ensure you get the best experience.
- Bug fixes
Ratings and Reviews
Optus... or just Opt Out ?
I've been using this app for over 2 years and it was great except for a few glitches where it didn't recognise my mobile number and would lock me out... usually after an update. But then all was fine again.... until yesterday 😡... I have my home NBN and I had a mobile service that was my sons phone, times have changed and it was time for him to pay his own bills with the contract over we switched him to a cheaper carrier and pre paid.... all fine until I go to pay my next bill. Stupidly I updated the app before I went to pay and now it's locked me out and I can no longer use it to pay my remaining service. Live chat.... Alec informs me there is another app, great I go to the app store........... No other app for this purpose ?! Live chat again...... no you need to go to your online account. Why is it so easy to have an app for one and not your other services ? I don't want to have to recover my online my account app that I never use ?! I now cant view any bills at all because you also haven't emailed me a bill in almost a year unless I go instore spend half my day on hold and request one and then the next month they still don't arrive ? Yet funny enough you can send me a reminder that its now overdue thanks to this stuff around ! Make the app work for all Optus services or I might just OptOut !!
Developer Response ,
Thank you for your feedback. I’m sorry to hear that you’ve experienced some issues with the app and our customer service. We know we’re a little late getting to this but if you’re able to provide us with your Account number we’ll have one of our dedicated case management agents, Christian, call you within 24hrs to help sort through all of your issues.
A Novel Innovation... The SPOKEN WORD
I have recently upgraded to Epic Data 35GB. There was confusion as to whether my Direct from a bank I use would continue to pay the account. I was being steered to the self recharge option. Fed up and not knowing quite how to address the matter today I entered an OPTUS shop front and asked could I be given a phone # to talk to another human to help solve my problem. After drawing a few stick figures of a human and various hand signals, I got a # [# = number]
I rang the #. Multiple recorded possibilities, and then the ‘chat room’. This communication takes us back to the schoolroom notes we’d sneak to a friend during a lesson. All I wanted to say was. ‘I want to continue paying the A/c by direct debit. I do however want to change the Banking facility to another Bank could you assist me to do this?’ Twenty minutes of syber hieroglyphics were tapped out and a change of personnel. Finally I was told I must do it all on line. I stumbled thru the hoops I was to jump thru, till finding this... IT SEEMS THE PAGE YOUR LOOKING FOR HAS MOVED. I found another page and it. showed this...SET UP, CHANGE OR CANCEL DIRECT DEBIT.
After the headline, it turns out there’re changing the billing.
Only continue if your A/c starts with 8-9- 10. Mine was a 6️⃣
But this is the irony... Their BUSINESS IS the cutting edge technology... providing a platform for millions of people to SPEAK🗣 to each other. WHY DON’T THEY DO THIS!!
Developer Response ,
Hi S. Tammer, sorry to hear that you’ve had some issues with our website and customer service. We know we’re a little late responding, so we’d like to get one of our dedicated agents on the case for you. Please message us on Facebook Messenger, via m.me/optus with your Account or Service number, and we’ll get back to you within 24hrs. Thanks, Sarah
Good app to use but there are issues
Good app use it all the time for both my daughter & my phone’s, only issue is when I’m recharging with a retail voucher.
When you are only recharging with $10 you can’t choose what you want unless you ask when you’re buying the voucher exactly what it’s being used for.
It’s extremely annoying when you have a tween/teen and they get the credit from their grandparents or as a gift, and those who don’t have a prepaid phone buys the recharge they don’t know anything about recharging & having to ask exactly what the voucher is going to be used for, I was even hit with this as I normally just recharge with $30 on my debit card, I was just kinda lucky I said data but there is 2 different types of data the first was expiring in 7days the other in either 14 or 28days. I would recommend using a debit or credit card where you can know exactly what you want.
Up to six family members will be able to use this app with Family Sharing enabled.