By Optus Mobile
This app is only available on the App Store for iOS devices.
Tap into the world of speedy, simple service with My Optus app. The best place to manage everything from billing to data usage for your Optus mobile account on the go.
• Live chat to Optus experts anytime
• Find out which apps are data hungry by checking usage 24/7
• Pay your bills or set up direct debit
• Quickly recharge Prepaid for anyone linked to your account
• Access the latest pre-sales, competitions and Perks entertainment rewards
• Turn on international roaming or buy travel packs
We may use your location information from time to time, to send you super relevant information and offers tailored to you!
What's New in Version 4.12
Track the status of your nbn™ or ADSL order, with handy SMS updates along the way. You can track your order status right through to service activation.
Are you kidding me!
Have been trying to set up recharge for the past 28 days- what a nightmare! I actually couldn’t complete the process as on my iPhone 6 I was not able to scroll all the way to the bottom of the page.
Once I had figured out to circumvent this page my frustration grew. Apparently Optus have an issue with any names with an apostrophe - you see I have one in my surname, however it does not appear on my credit card ( perhaps it’s the banks that don’t belief in the apostrophe) so Optus won’t process my payment via the credit card as it is different from my Optus account. So it appears another trip to the Optus shop - again!
What in the heavens name kind of company and customer service are you running?
I just had a guy from Sydney put through to my silent home number. Apparently he was trying to upgrade his Mobile phone plan and was told he’d be put through to someone! Yeah me. I’m an Optus customer who gets calls like this frequently and has a terrible near useless internet service and was sold a package for fetch tv when it’s not even compatible with the amount of download speed we receive. Seriously a breach of privacy has occurred here. Not to mention the gobsmacked customer who was put through to a RESIDENTIAL PRIVATE NUMBER and I have the voicemail to prove it!
FINALLY fixed the data usage error message
It has taken Optus over 2 months to finally fix the error message when trying to access data usage.
It worked ok before, but then something went wrong, and for the past 2+ months I’ve not been able to access my data usage using this app.
I tried everything like rebooting my phone, hard resets, deleting and downloading the app multiple times, sitting on the phone to Optus “customer support” for hours at a time, and NOTHING worked to resolve this frustrating issue.
But finally this latest app update has made this most important function work again..
Pathetic to say the least!
If I ran my business with the same level of ineptitude as optus I’d be out of business!
Let’s see how long this apps functionality lasts before the next round of optus incompetence kicks in *insert sarcastic eye roll here*
- Category: Utilities
- Updated: 04 December 2017
- Version: 4.12
- Size: 70.0 MB
- Language: English
- Seller: Optus Mobile
- © Optus Mobile Pty Ltd 2011
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.