iPad Screenshots


The myAssessor app enables My Aged Care assessors to undertake assessments where they do not have access to the internet.

The myAssessor app allows assessors to prepare for assessments by downloading client assessment referrals (whilst connected to the internet) to their supported mobile device before they visit clients. The app gives assessors access the information they need when no network connection is available.

The app allows functionality from the My Aged Care assessor portal to be available on the mobile device, allowing the assessor to capture important client details, perform an assessment using an electronic version of the National Screening and Assessment Form (NSAF) and create a preliminary Support Plan.

Once the assessor has internet connectivity to access the assessor portal, the assessor can upload the information captured during the assessment. The assessor can then use the decision support capability of the assessor portal to verify the client’s eligibility for services and the actions they recommended in the Support Plan. If there are no changes to the Support Plan/recommended services, the assessor can proceed to match the client to appropriate aged care services and make referrals for service(s), as necessary.

The myAssessor app also enables assessors to conduct unplanned assessments. The myAssessor app allows assessors to create a new client record and perform an assessment for an unregistered client. Assessors can then link the assessment to the client record at a later point in time, following registration.

For more information about the changes to My Aged Care, including the introduction of the My Aged Care assessor portal, please vist dss.gov.au/myagedcare

What’s New

Version 13.0.19

In My Aged Care Release 13 the following enhancements have been made to the myAssessor application (v.13.0.19):

- Updated Supplementary Assessment Tools (SATs) in the National Screening and Assessment Form (NSAF)
- Visual indicator on assessments for tracking against the next relevant Key Performance Indicator (KPI) milestone and ability to sort by 'Action priority'
- Mandatory questions when a high priority home care package is recommended (ACAT only)
- Ability to indicate whether an assessment has been conducted in a remote location when uploading

Ratings and Reviews

rich33280 ,

Contemptuous of Assessors

The entire online process for assessors is still an impractical mishmash of illogical process, glitches and nonsensical pathways and duplication of effort which makes no account of the professional skills of the Assessors. Designers of this program have clearly had little contact with a real assessment and little idea of what is acceptable in the field. To have to spend over two hours navigating an illogical maze to enter information (much of which is variably relevant) gathered in a 45 minute assessment is absurd.
Constant upgrades indicate that this started as a broken system; the fact that upgrades invariably create new glitches show that it can’t be fixed without huge waste and expenditure. Is it no wonder Health Record is being rejected if this is the standard created by our nerds?


Department of Social Services
82.1 MB
Requires iOS 8.0 or later. Compatible with iPad.
Age Rating
Rated 4+
© 2018 Department of Social Services


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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