With RACQ’s Roadside Assistance app you have RACQ in your pocket, wherever you go. Request roadside assistance using your smartphone - no need to call unless it's an emergency.
We have rebuilt our Roadside Assistance app from the ground up making it even easier to request help at the tap of a button and track your request. This new version of our Roadside Assistance app allows you to:
• Automatically detect your location using GPS^
• Submit assistance requests directly through the app
• Track the status of your job even if submitted by phone*
• Track approach of our patrol to your location*
• See who your patrolman is with a name and photograph
• Rate our service once the job is complete
• Take an app tour
• Access the latest road conditions across Queensland including road closures, road hazards, incidents and events.
• Click through to our RACQ Discounts App if you have it installed
Not an RACQ member? You can join through the app or call us on 13 1905
Download the app today.
^Requires device with access to mobile data connection
*Tracking available for select regions only
Minor amendments to Patrol Tracking
Ratings and Reviews
Registration required online first
Just had a call out and got a text to download the app. It looked like I could go straight to track my job, but nothing worked. Had to speak to a lovely operator to realize that I had to register online first to make a password to get into the app. This isn’t mentioned in the txt and takes about 15 mins. Also the registration requires the same information entered about three times. It would be great if it could be done in one or two steps with steps recognized or remembered so they don’t have to be re entered each time. It feels like this process could be streamlined. Also it looks like initially people can skip the registration in the app (VIA THE SKIP BUTTON - WHY???) and it looks like new users can go straight to track my job using their membership number. This is not the case. Registration is still required. Some kind of force registration should be active here so new users are prompted to do that first. Why is the skip button there? That makes it confusing....
Some thoughts. Hope it’s constructive.
Can’t comment on the use of the app more than that as no jobs come up now my call has been attended to 😁
Great app but needs work with accuracy
I used this app because I can’t talk, so can’t actually call. So I absolutely love and appreciate it for that reason. But it kept giving my neighbours address or a few times even the street behind me! Didn’t matter what I tried it kept changing my input to the address next door. Even the marking on the map was directly on my place but it still wouldn’t read the right address? It definitely needs to have that sorted because the exact position is pretty important in breakdowns.
Love it. Easy as
I read the review before mine and thought the worst, but I was happy to find that I didn’t have the same problem. I found it simple and only had to put my RACQ number in and viola...all the information was there
- The Royal Automobile Club of Queensland Limited
- 51.3 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © RACQ Operations Pty Ltd
Up to six family members will be able to use this app with Family Sharing enabled.