Screenshots

Description

Manage your Telstra services in one place, with the Telstra 24x7® App.

If you’re a Telstra Personal or Small Business customer, it’s a smarter way to control your account. Check your estimated usage, pay bills, get support and much more, all from your iPhone or iPad. To get started, simply download the app and log in with your Telstra ID.

When logged in with your Telstra ID, you can:
• Check your account balance and estimated usage for post-paid mobile services
• download and pay bills, and view your bill history
• Manage payment options, including direct debits
• Customise your app with service nicknames
• Receive targeted suggestions to help you make the most of your services
• Buy add-ons for your services such as Calling Packs, Data Packs and more
• Locate Telstra Stores, Telstra Business Centres and Telstra Air® hotspots
• Get help and support via 24x7 Chat
• Access Telstra THANKS™ loyalty rewards

Personal customers can also:
• Check your estimated usage for home phone and broadband services
• View details of your Foxtel from Telstra services
• Check estimated early termination charges and contract end dates for eligible mobile services
• Get help with an ADSL service via an online trouble-shooter
• Request up to three home broadband data top-ups per calendar year
• Manage service settings such as PUK codes, MessageBank, premium SMS and more

If you have a Pre-Paid service, you can:
• Check your balance, usage and recharge history
• Recharge via PayPal, credit card or voucher
• Purchase a Plus Pack
• Change your Pre-Paid offer

THINGS YOU NEED TO KNOW
Telstra provides this app subject to Telstra’s Application Licence Agreement.

The app may use your location to help you locate Telstra stores, and for Telstra to communicate directly with you through the app. By downloading the app you agree to this use. You can stop this use by turning off location-based services in the app and also turning off Push Notifications for the app in your phone’s Settings.
iCloud Keychain is a service provided by Apple which allows you to store usernames and passwords, making it easier for you to log in without having to re-enter your username and password when using your Apple devices. If you choose to use iCloud Keychain, then your use of iCloud Keychain is subject to Apple’s Privacy Policy (http://www.apple.com/au/legal/privacy/en-ww/). For more Information about Keychain, check out Apple’s FAQ (https://support.apple.com/en-us/HT204085).
The app uses functionality provided by Crashlytics, Inc. to monitor the performance of the app and to report app crashes or other performance issues. To do so, the app may from time to time send app performance information, device model information and crash data to Crashlytics, who hold that information on our behalf. No personal or account information is transmitted to or accessed by Crashlytics. For more information about Crashlytics, visit crashlytics.com.
Standard data charges apply to download this app.

Continued use of GPS running in the background can dramatically decrease battery life.

What's New

Version 27.0.0.1127

In this version of the Telstra 24x7® app we have introduced:
• Performance improvements

Ratings and Reviews

2.4 out of 5

618 Ratings

618 Ratings

Sort of all right...ish

ozrisk

On both the iPad and iPhone this app works to give you the basics of your Telstra account(s) and is useful to let you know where you are on bill payments and data usage.
If you want to get the full functionality of the website, though, then install Safari or Firefox and use that. This is not there yet.
Telstra - if you want to stop the negative publicity about this app then do two things.
1. Work out how to get the full functionality in the app. If I am using the app and then find I need to go into the web browser to get something done then I will just open the browser in the first place and ignore the app. There seems to be a few things the app will not do - or else the interface is just not easy to find out how to do it.
2. Users expect to be able to use landscape mode from time to time - particularly if text chatting then using an external keyboard makes life much easier. There are very few iPad apps that do not rotate. Your is one of them. Fix this.

It’s getting better...

me.mark

New update Jan 2018 - App is now better (*usable) by simply adding Landscape mode (thx), which is perfect for iPad keyboard-cover usage.
The overview of accounts and data all seems very easy and accessible.

Developers : An item to Add, would be “Titles” for each account. So, allow a heading space where we can “nickname” our devices or sim numbers (and please then use this nickname as 1st reference in all screen areas, with number as secondary... if no nickname, just use number?), as this will allow easier reminder for which data sim and reporting is which device, etc.

Prior to Dec 2017 ————————
Go back to the Apple design guide 101... "it is best to not lock the display mode into a set mode. Detect what orientation the device is at and rotate to that mode."... so, your last app was perfect (functional), yet you decided to change the whole approach and fix into Portrait mode? Why? Luckily your update method is worse than others, and you actually force a new download, separate app (not overwriting the old app), so I still have the last working version to use. Thanks for an all round poor result.

24/7 app is worse than their website. Plain scrap!!

rullcon

How this company gets away with not being in the headlines every week is amazing. They cause more Pain than toothache. Telstra is consistently failing in its ability to make an app or website coherent. I am not sure what bar they are trying to set, but I keep kicking my toe on it...... it takes too long to load, limited abilities, confusing pathways.. don't get me started on website which is the most frustrating web page I have experienced.. I don't even go there now. I have opted for paper mail delivery of accounts and bills because it is simpler.
The opposite can be said for the NAB banking app for example amongst many others.
Why doesn't Telstra scrap what they have tried to do, which is incorporate advertising with functionality and get back to basics. Simple, clear user interface to serve it customers...

Information

Seller
Telstra Corporation Ltd
Size
142.3 MB
Category
Utilities
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2013 Telstra Corporation Ltd
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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