This is the Department of Home Affairs Tourist Refund Scheme (TRS) Mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.
When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

What’s New

Version 1.1

Re-branded to Department of Home Affairs (formerly Department of Immigration and Border Protection).
Added support for iPhone X.

Ratings and Reviews

2.0 out of 5
85 Ratings
85 Ratings
Chaetae ,


It worked really well for me, and was especially thankful because I was rushing on the day :) it saves a lot of time, especially because there was a long queue.

Monoclonal26 ,

Works very well. Convenient.

The app works very well and is very convenient saving time at the airport.

It would be nice to be able to photograph/scan the receipt to help go paperless.

Full version required ,


The back (return) button on top left does not work in My Travel Details so you are stuck unless you close the app down. Highly recommend that Border Force staff add to their industrial claims another one - getting this app fixed. So many people have complained the problem must lie with the app. The claims in the app that it will allow you to enter information are misleading.


Department of Home Affairs
2.8 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© 2018 Department of Home Affairs


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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