Uber - Request a ride 4+

driver in response to a pickup complaint

if the driver is not at the pick up point our clock does not start and you will not get charged a no show. We go to where the pin drops and you have 5 minutes to get into the uber. if you believe that you are not in the right spot or the driver is not in your pick up position call him or message him. sometimes the pin drops incorrectly depending upon where you order the uber. We usually take 5 or so minutes to get to the pick up point so you have plenty of time to get outside and ready when we get there. It’s not fair to expect the driver to wait for you to get ready. I have been told after spending 15 minutes to a job to wait ten minutes. This is not fair to the driver think how would you like it if i came to your job and wasted 20 minutes of your time with out pay. Have some respect for the driver and some understanding we are a cheaper service and better service than taxi companies, but we have to make a living too. A good passenger will be out by the kerb as the driver arrives as you as a rider can see where we are. We do our best to respect the rider and another this we don’t talk privet on the phone as it’s rude but the same goes for the rider nothing worse than a rider that ignores you so he can talk on the phone to their friend. We show you respect and deserve the same respect. Thanks for you business and please see it from the drivers point. the non pick up could not happen as the clock would not start to countdown.

Buyer beware of scams - Mark 2

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !!

Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Developer Response ,

Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.

I can’t get a ride

I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,

The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??
At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted!
Be very aware people! & be aware of my experience with the app & gift vouchers!

Developer Response ,

Hi, we are sorry to hear that you are facing such an issue with not able to get a ride and usage of gift vouchers. We would definitely like to take a closer look into this issue of yours. Please send a quick note to t.uber.com/contact so we can connect.