Uber Eats: Food Delivery 12+

Really great app but a lot of sneaky extra costs

I’ve been using Uber eats for years and it’s always been a very convenient app to use with a lot of variety. However, a few years ago they have added an extra service fee on top of the delivery fee. I know already that Uber eats hikes up the prices of the meals as I have been in store to many people of the same restaurants and the prices aren’t as high. This is understandable as both parties need to make a profit, but then to add a service fee on top of the menu surcharge and the delivery fee? Not only that but your food comes to you cold now as many drivers will delivery other orders to people as well, and if you want to be a first priority you have to pay ANOTHER fee to get your meal delivered to you sooner? So with Uber eats, you are paying extra for the meal through the app, you’re paying a delivery fee, an extra service fee AND if you don’t want your delivery to be cold you have to pay ANOTHER fee to get it prioritised which is still not even a guarantee as the other order the driver has picked up might be a priority as well. It’s gotten a bit ridiculous in prices which is a shame because I really enjoy the user interface of Uber eats and their restaurant choices but I’m always thrown off by the additional costs that other delivery services don’t include…

Happy but disappointed

The drivers i experience in emu plains are great, they understand what leave at the door means unlike other apps where it is contact less but they still knock and wait for you too answer, working for a disability service and getting food delivered, it is a priority we do not bring anything in from out side that could effect our customers, that is why I appreciate the drivers for being so good in the exchange, now for why this is not a 5 star review (anymore) I am very disappointed in the new service fee that has been added, I am now paying for a service fee and a delivery fee in one go, so I usually end up paying about $8 for delivery which is annoying but not the end of the world, the reason why I am not happy about it, is I use to tip my driver very often but since the service fee has been introduced I have been heavily discouraged of doing so, this is a very greedy marketing technique in my option to push sales on the new $15 a month Uber pass service which will grant you a no delivery fee from what I have seen, this has directly effected my decision to help the driver that does the hard work to deliver my meal and I hope driver’s speak up about this because I am angry for you’s it appears disgusting considering the tip system is a very good tool that I like about this app, knowing the driver is going to get more then $6 for driving 10-20mins to me made me feel better about them using there time and effort to deliver my food.

No refunds when their app messes up

So I have found in my last suburb that it was easy to use uber eats, but since moving to a new area, the app refuses to send the drivers to the correct location, and sends them up the street. No big deal as I can contact the drivers before they arrive to let them know. Unfortunately one driver didn’t check the delivery details and ended up down the road. I asked if he saw the instructions and he simply said “no and I won’t be delivering” - he marked the order as complete and stole my food/money. I sent an inquiry via their app for help and was sent an automatic response saying that I entered the address incorrectly. So I replied again, said to check the screen shots of where I had informed the driver etc etc. Again I was refused a refund as it was “a gps issue” - I do not control the gps. I did everything I could to inform the driver. He was less than 30 seconds from my address when he decided to just keep the food for himself. I’m currently trying to get a refund via the bank/credit card as uber has been non-responsive. Unfortunately with this service, you simply don’t have any idea who is dealing with your food, or any way to contact the owner if something goes wrong. I would not recommend using the service. Definitely overpriced for the support that they offer.

Developer Response ,

Hi! Sorry to hear about the concern you had regarding your delivery address. We request you to force close the app, re-open and try again. If the same doesn't work, reach out to us at https://help.uber.com/eaters and we'll look into it for you.