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Virgin Mobile Australia My Account

By Virgin Mobile Australia

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Our new My Account app has been rebuilt from the ground up.

• Data Gifting lets you share the data love and give a buddy a data boost. Share as much (or as little) of your current data as you like with any other Postpaid Virgin Mobile. Think of it as good data karma.

• Completely redesigned user experience
• View a summary of your usage, or dive in for the details
• Pay your bill using your credit card
• Activate International Roaming, and use your Virgin Mobile number overseas
• Buy a Data Pack to give yourself extra data each month
• Buy a Roaming Data Pack for extra data in 20 popular countries worldwide
• View Prepaid Mobile credit and data

It all adds up to an even easier way to control your usage and stay in the know while you’re on the go.

What's New in Version 5.01

Bug Fixes


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Customer Reviews

Satisfactory but heartbreaking UX regressions

Seems to have the same functionality but to my dismay, the UX has been flushed down a porcelain throne, scooped back up with some other refuse and served up for a banquet. Off the top of my head (or bottom of my shoes?), here's a few usability treats you're in for. First, in case you forgot what carrier you're using, it looks like one fifth of an iPhone 6 screen is extravagantly dedicated to reminding you. VIRGIN MOBILE! Don't worry, they still use contractions for "standard" and "international". They at least saved that much. Expect to enjoy scrolling (and scrolling) down to big honkin' images (that are in no way buttons) for buying data packs and other "red hot extras". Next, the tab bar that made most or all the features of the app discoverable and accessible have been tucked away in a hamburger menu, hiding features for the uninitiated and make it that tap or two more difficult to give VIRGIN MOBILE! your money. For another, what's with the hypnotic marketing, flashing a massive VIRGIN MOBILE! banner at me when I go back to the home screen. I feel like I'm watching The Ring. Apple's developer documentation explains how to censor the screen without burning eyeballs. VIRGIN MOBILE! Finally, it feels clunky and awkward, making me feel as if it was done on the cheap and fake because it doesn't feel like other apps on my phone. VIRGIN MOBILE!


Why release a new app that does less than the original ? This new app doesn't auto update my usage when opening it, I have to manually refresh the screen each time.
The other app used to give me more data usage information e.g. 10GB of 12GB used 2GB left. This new only just shows 2GB left but doesn't show the total that was available to me for the monthly cycle. In order to check my monthly allocated data is correct, I will now need to logon to the Virgin website to check at the beginning of each month. Please fix this.

I like your old app better than your new app

I got a text out of the blue to say the old Virgin mobile app would no longer be in use, and that I had to install the new one. I read the bad reviews, but didn't have much choice so u installed it anyway. I really just use it to check on my data usage, and while it seems like it is informative on that front, it's true that the UX seems to have gone downhill. What's with the tiny font and mismatched bar sizes? I liked the old app, and thought that it worked just fine. It didn't seem broke, so why 'fix' it?

Virgin Mobile Australia My Account
View in iTunes
Offers Apple Watch App for iPhone
  • Free
  • Category: Utilities
  • Updated:
  • Version: 5.01
  • Size: 63.2 MB
  • Apple Watch: Yes
  • Language: English
  • Seller:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

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