Middle Management Movement by Michelle Pascoe
By Michelle Pascoe
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Helping middle management in the hospitality and casino industry.
||CleanStepping Up and Diversification||In this episode I interview Glenn Cushion, CEO of Ingleburn RSL Club. Glenn has been in the Registered Club Industry for a number of years, starting off in the Bar and General Duties at Bankstown Sports Club and quickly moving through the ranks by...||12 11 2018||Free||View in iTunes|
||CleanThe Introverted Leader: Building on Your Quiet Strength||Jennifer B. Kahnweiler, PhD, CSP, is an author and global speaker hailed as a “champion for introverts”, helping introverts throughout the world expand their leadership capacity. Too many introverts assume—or have been told—that to...||5 11 2018||Free||View in iTunes|
||CleanChoosing the right Executive Coach||Brenda Eckstein is an international executive coach, speaker, author and conference facilitator who specialises in strategy, leadership development, and training. As an experienced Executive Coach, Brenda specialises in helping CEO’s, professionals...||29 10 2018||Free||View in iTunes|
||CleanHow to innovate within the corporate structure||Brette Rowley is a business and marketing strategist, entrepreneur, and creator of the Side Hustle Starter Kit. She has worked with growth-oriented businesses as a marketing consultant for over 8 years and in almost every industry from finance,...||22 10 2018||Free||View in iTunes|
||CleanCreating a memorable impression - 10 tips for presenting in the boardroom||At some stage you will find yourself standing at the front of the boardroom table and presenting to Directors, Senior Executives or Stakeholders. This is your moment to 'shine' and share your research, ideas, project updates or even financials....||15 10 2018||Free||View in iTunes|
||CleanThe power of credibility||Dr Neryl East is a highly qualified and experienced expert on media, communication, credibility and reputation. She works with leaders and teams who want to stand out, accelerate their success and avoid costly reputation mistakes. In this...||8 10 2018||Free||View in iTunes|
||CleanPursuing what you're passionate about||This week I chat with Nicole Hendley - Operations Manager at the Club Central Group. Nicole has risen through the ranks of the Club Industry and knows the importance of pursuing what you're passionate about in order to achieve success. Your...||1 10 2018||Free||View in iTunes|
||CleanThe challenge of engaging an intergenerational workforce and clientele||This week I discuss the challenge of engaging with and meeting the expectations of an intergenerational workforce and clientele. How do we cater to all these different and equally important needs, and successfully bridge the gap between the 5...||24 9 2018||Free||View in iTunes|
||CleanThe importance of service recovery in maintaining customer loyalty||While every company wishes to create emotional and memorable customer experiences, service failure is often the most emotionally-engaging interaction and the one that customers are most likely to share - everywhere! This week, I chat about the...||17 9 2018||Free||View in iTunes|
||CleanHow to take the time and hassle out of corporate travel||Roslyn Ranse is a travel manager for iTravel Australia and has been facilitating seamless and memorable travel experiences for her clients for almost a decade. Her uncompromising regard for quality work and customer...||10 9 2018||Free||View in iTunes|
||CleanKnowing your Ideal Employee Avatar (IEA)||We all know how important it is to know and understand your Ideal Customer Avatar, but it is just as critical to put the same time and effort into creating your Ideal Employee Avatar. Finding the right person for the right role can be difficult in any..||3 9 2018||Free||View in iTunes|
||CleanStepping outside your comfort zone to succeed||This week I chat with Rosie Vrancic - Operations Manager at the DOOLEYS Group. Rosie began her journey with the organisation 17 years ago and attributes her rise through the ranks to stepping outside her comfort zone and embracing every...||27 8 2018||Free||View in iTunes|
||CleanIs your LinkedIn presence creating the right digital first impression?||Perception is reality online and you have seconds to make a professional first impression. With over 575 million users around the world, your ideal clients, strategic partners and employers are not only on LinkedIn, they are ready to engage. This...||20 8 2018||Free||View in iTunes|
||CleanBringing patience, flexibility and positivity to the Functions Industry||This week I chat to John Jansen - Group Functions Manager at DOOLEYS. John lives and breathes hospitality and attributes his success in the Functions Industry to the patience, flexibility and positivity that he brings to each role. It's all about...||13 8 2018||Free||View in iTunes|
||CleanThe changing face of the F&B industry||As Director of RT Hospitality Solutions and representative member of FCSI’s Asia Pacific Division, Toni Clarke knows the Food & Beverage industry better than most. Delivering a blend of operational experience with management expertise,...||6 8 2018||Free||View in iTunes|
||CleanStepping up: Boss -v- Buddy||Making the transition from “Buddy to Boss” is not easy, and moving into a management position and learning how to effectively lead can be a challenge. In this episode, I discuss the importance of fairness, understanding and mutual respect within a..||30 7 2018||Free||View in iTunes|
||CleanCreating a positive team culture and building community spirit||This week I chat to Stuart Jamieson - CEO of Club Rivers. Stuart outlines his rise from frontline staff member to CEO and the importance of self-development along the way. He also discusses the impact of creating a positive team culture within your...||23 7 2018||Free||View in iTunes|
||CleanUnderstanding your personal and professional brand||This week I chat with Sue Currie, a leading personal branding and image management authority, and creator of the Shine Academy. Sue discusses the importance of cultivating your personal brand and professional image through the 4 key...||16 7 2018||Free||View in iTunes|
||CleanEngaging with the community and understanding your customer||Michelle chats with the "Dynamic Duo" - Morgan Stewart (CEO) and Paul Allan (2IC) at Club Taree. The pair discuss the importance of engaging with and making a difference in the local community, as well as how to build those necessary long-term...||9 7 2018||Free||View in iTunes|
||CleanProductive leadership and how to add 2 extra hours to your day||Time is precious, so what if you could find a way to add 2 extra hours to each day? Sally Foley-Lewis is a Productivity & Leadership expert, and has spent the last 20 years coaching, mentoring and developing people to be more...||2 7 2018||Free||View in iTunes|
||CleanThe Philosophy of "Learning Everything" - Knowing Your Frontline and Providing a Memorable Customer Experience||This week I chat with Peter Humphreys - Director of Gaming Machine Operations, Star Casino, Sydney. Peter’s philosophy is “learning everything” and in each of his roles he has worked the frontline to get a better understanding of...||25 6 2018||Free||View in iTunes|
||CleanChanging Workplace Culture through Leaders Hearts||Jennifer Dignam is an International Change Agent with over 30 years experience in assisting multinationals with Change, Organisational Development, Learning and Human Resources. In this interview Jennifer speaks about Leaders leading from their heart...||18 6 2018||Free||View in iTunes|
||CleanDiversification by Getting Fit||In May this year, Kristen Green became the first Australian woman to win the International Health, Racquet & Sportsclub Association’s (IHRSA) Woman Leader Award. Kristen’s passion and commitment to the health industry has seen her build...||11 6 2018||Free||View in iTunes|
||CleanHow to prepare and present for an interview||When it comes to interviews it is all about the first impression and in this weeks podcast I chat to Sharyn Buhagiar - Manager People Culture, Revesby Workers Club, on how to prepare and present yourself for an interview, as well as the...||4 6 2018||Free||View in iTunes|
||CleanHow to silence your inner critic and live the life of your dreams||Known as the Confidence Coach, Kathryn Orford has spent her entire adult life empowering people to believe in themselves. Based in LA, Kathryn works with elite level athletes, performers, sales people and high achievers with 100% success rate. Kathryn..||28 5 2018||Free||View in iTunes|
||CleanBackstage of Disney||This episode is a little different to others as Michelle interviews herself. Returning from the Disney Institute CX Summit, she shares what she took away and that you could implement into your organisation. She also reflects on her journey in...||21 5 2018||Free||View in iTunes|
||CleanThe importance of knowing the practicalities of every role, not relying on someone else to tell you if it is right or wrong||This podcast is interviewing one of the stalwarts in the Club and Hotel industry, Mr Mike Walker, who is retiring later this year after being with the Illawarra Catholic Club (aka Club Central) for the past 22 years and CEO for 16 of those years. In...||14 5 2018||Free||View in iTunes|
||CleanRostering - Key to the door of HR||Michelle interviews Ben Williamson - Group Workforce Manager, Club Central Group. Back yourself: if you never fail, you never learn.||7 5 2018||Free||View in iTunes|
||CleanThe path to the top is not what you think||Michelle interviews Paul Rifkin - Executive Chef, Campbelltown Catholic Club. Identifying the passion and igniting their spark. It's all about opportunities.||2 5 2018||Free||View in iTunes|
||Clean5 Generations in the Workforce - Changing policies to attract and engage the Team||Michelle interviews Scott Spicer - Executive Manager of Human Resources, Revesby Workers Club. With 74,000 Club Members and 3,500 Health Mates members, long term tenure of team members is fundamental to the successful growth of the business.||19 4 2018||Free||View in iTunes|
||CleanFinding your Y - Filling the need to Serve||Michelle interviews Douglas Kirkham - CEO of Canada Bay Club. With the introduction of automation the Club sector is rapidly changing.||19 4 2018||Free||View in iTunes|
Worth a listen!
Very enjoyable and informative podcast, looking forward to the next instalment!
Loved hearing about the robot and that is up to us to be accountable. So true.
Great insights into an exciting and dynamic industry
An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.