The Open Pantry Podcast
By Shaun de Vries
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The Open Pantry Podcast is a hospitality podcast where I interview people within the hospitality industry about their lives both in and outside the industry. Our podcast aims to show that the thing that links all people in hospitality is a want to be creative, support each other and always do better. We hope you enjoy the episodes.
||CleanEpisode 21 - How to make social media work for your food venue||Episode 21 - How to make social media work for your food venue with Paul Zervos from Project Eats It was great to have Paul on this episode because he really understands both the marketing and hospitality industry. He grew up with his mother owning a cafe and realising how great the hospitality industry is. Now he owns the up-and-coming graphic design and digital hospitality-focused agency Project Eats. In this episode we cover: -Does print media still play a role in marketing today -What the biggest mistakes in marketing are for venues -Why should you use an agency rather than using internal staff for social media -What social platforms work with what type of venues Paul from Projects Eats can found at: Website-www.projecteats.com.au Insta-@projecteats_ I hope you really enjoy this podcast and found it valuable. As always please let me know your feedback at: email@example.com||11 2 2019||Free||View in iTunes|
||CleanEpisode 20 - How to build a food app that also helps the environment||Episode 20 - Jane Kou from ‘Bring Me Home’ App Jane Kou is a young entrepreneur who wanted to do something to change the amount of food that is thrown out of food venues across the country. 1 in 5 meals gets binned just because it's unsold. Bring Me Home's app lets you buy and pick up discounted surplus food from cafes and restaurants, which would otherwise be binned. Since mid 2018 the Bring Me Home app has rescued over 1000 meals that would have otherwise been thrown out. It is a win-win-win scenario for both the Bring me Home business, food vendors and customers of the app. In this episode we talk about: -How Jane came to build the app around this concept -How food waste is contributing to environmental damage -The venture capital environment and how it is different in the U.S. opposed to Australia. -Her targets for the brand and how she plans for it to scale. If you want to connect with Jane from ‘Bring Me Home’ then the best way is to firstly download the app and reach out to her on LinkedIn under ‘Jane Kou’ As always I love feedback so please reach out at: Shaun@openpantryco.com||4 2 2019||Free||View in iTunes|
||CleanEpisode 19 - Shaun's story of building his career in hospitality. Hosted by Jason Titus||Episode 19 - How Shaun built his career in hospitality. I definitely flipped the script on this one and got someone I truly respect and trust, Jason Titus, to interview me on my career in the hospitality industry. The wins and losses and how my experiences have shaped what is important to me. We discussed: -How I first started my career with Bakers Delight. -How I was able to buy a bakery by 21 and why I bought a second one at the age of 26. -How I lost it all at the age of 27 and went into liquidation. -How I stumbled into a job with Grill'd burgers and how it shaped me unknowingly. -How and why I started Open Pantry Co. and what is next on the horizon. Jason is a very close friend and he did a great job interviewing me on this podcast. He is a business coach specialising in sales training so please follow him at:||28 1 2019||Free||View in iTunes|
||CleanEpisode 18 - How to build an amazing looking venue whilst controlling your costs||Episode 18: How to build an amazing looking venue whilst controlling your costs. Dan Cox and Christian Bright from DCB Developments. This is an exciting podcast as Dan and Christian give a great description of their shopfitting business operates to such a great standard, how their business partnership of 11 years has added to their friendship of over 30 years, and their tips for saving money during the fitout process. The questions we go through are: -How did they become shopfitters and build the business -What are the stages of the shopfitting process -How long does it generally take to build a venue from scratch -How can an owner make sure that the costs don't esculate too high -What do they enjoy most about the work they do -How do they handle stress in such a high pressure environment I was really proud to deliver this podcast and I hope you enjoy it as well. More information on DCB great work can be found @ https://dcbdevelopments.com.au/ This podcast is brought to you by Open Pantry Co. Feel free to email me at Shaun@openpantryco.com.||22 1 2019||Free||View in iTunes|
||CleanEpisode 17 - Sustainability in the Hospitality Industry||Episode 17- Sustainability is growing in momentum in the hospitality industry. Sustainability is critical to the success of talented people and to the supply chain which delivers the amazing product. In the latest episode of the Open Pantry Podcast powered by Kounta, we chatted to three ladies leading very different initiatives, with one common goal - a more sustainable future for hospitality. Kaitlin from @_reground explored the possibilities of recycling waste that we didn’t previously know could be repurposed. Demelza from @samecup chatted about the sustainability of people within our industry and what we can do to ensure a more diverse, fair and successful future for hospitality. Bringing it all together, Claire from @industrybeans explained how a business can successfully implement these types of initiatives without becoming distracted from their core vision and purpose. We hope you enjoy this great episode||12 12 2018||Free||View in iTunes|
||CleanEpisode 16 - 100 Burgers Groups Founder on how to build a viral hospitality brand||Episode 16 - 100 Burgers Group Daragh Kan, founder of 100 burgers group, and Jackie Doran, their pubs & bars marketing manager took us to the roots of the 100 burgers empire. The 100 Burgers journey started with a venue that couldn’t prepare food, to a burger truck that didn’t fit in the door, to now, 17 sites, and a handful of viral Australian brands. Here are a few of the secrets to their success we chatted about: How to be a trendsetter when connecting with your audience. The impact social media has on the success of a hospitality business. How to build a loyal customer base. How to capture a following.||21 11 2018||Free||View in iTunes|
||CleanEpisode 15 - How will the emerging tech shape the future of the customer experience||Continuing in our second season of the Open Pantry Podcast, I have partnered with Kounta to bring the industry's top authority's together to chat and give honest opinions on hot topics set to move the industry forward. In this episode, episode 15, we talk about the landscape of emerging technologies are shaping the customer experience. Will we know our customers even more? Will it make the customer experience even better? To answer these questions, we assembled a panel of experts with work experience both in Europe and Australia to shed light on what tech trends we might soon see in Australia. Guests include: Chris Tate - Ops Manager at Pablo & Rusty's Josef Neumier - Former Head of Retail at Sonoma Josh Harrison - COO and Founding Member at Kounta||4 10 2018||Free||View in iTunes|
||CleanEpisode 14 - The future of tipping in the hospitality industry||In our second season, we've partnered with Kounta to bring the industry's top authority's together to chat, shred, and jam on hot topics set to move the industry forward. In this episode, we set our sites on the future of tipping. Are the conditions ripe for tipping in Australian to become the new norm? Or will we stay the current course. To answer these questions, we assembled a panel of experts with work experience both in North America and Australia to shed light on what tipping trends we might soon see in Australia's future. Guests include: Adam Miles - Head Waiter at Porteño Tristan Rosier - Chef, Waiter, and Owner of Arthur restaurant Edward Randow-Stone - Chef D’Experience at Kounta||18 9 2018||Free||View in iTunes|
||CleanEpisode 13 - Frank Wilden on 5-star food and wine strategy||Episode 13 - This is another great episode, this time with the hospitality gentleman and legend Frank Wilden. Frank is a 'serial restauranteur'. He has owned highly acclaimed restaurants in both Melbourne and Sydney and also works with some great food and entertainment brands. He now goes by the title of 'Retail Food Strategist', which in simple terms means that he advises brands on thinking differently about their concepts by always bringing it back to the best customer interaction possible. Please make sure you follow Frank as you won't be disappointed by the content that he shares and writes: LinkedIn: linkedin.com/in/francis-wilden-5815b838 Twitter: https://twitter.com/thefrankreport||24 6 2018||Free||View in iTunes|
||CleanEpisode 12 - Bianka Velevska from brand.ing||Episode 12 - This is another great episode with the branding and marketing champion that is Bianka Velevska. She has worked in the hospitality industry all of her career, and for the last few years has branched out as a freelance marketing director. We talk about how she has become a success, the connection between branding and successful venue openings, and some of the best tactics to make sure your venue stands out in a crowded marketplace, including paying for social media. Please make sure you check out what she is doing in the branding and marketing space: https://www.instagram.com/brand.ing/ https://www.instagram.com/bianka.velevska/ https://www.biankavelevska.com/||19 6 2018||Free||View in iTunes|
||CleanEpisode 11 - Jemma from Notorios E.A.T. Food Truck||Episode 11 - This is another great episode this time with the champion of the Gold Coast food truck scene, Jemma from Notorious E.A.T. The trailer has now turned into a new truck in the last 18 months and it was great to hear about how Jemma has come from being a chef and moving her way through brands like Dominos and Nandos. We talk about she has made it a success, the landscape of the food truck scene in Australia, and what her next steps are in the scene. Please make sure you check out what they are doing so you can keep track: https://www.notoriouseat.com.au https://www.instagram.com/notoriouseat/||4 6 2018||Free||View in iTunes|
||CleanEpisode 1 - Alan Borges and how his coaching helps hospo||Episode 1 - Alan Borges This is a great first episode with my good friend Alan Borges. He has a great history in developing people in Hungry Jacks, Grill'd and Zambreo's. He now has his own coaching business on the side and is helping people transform their lives. It was great to hear his theory on life in this episode||18 4 2018||Free||View in iTunes|
||CleanEpisode 6 - Erin Louise House and her growth in the US||Episode 6 - Erin Louise House What a great talk I have today with Erin-Louise House. She is an Aussie who has made waves in Dubai, Singapore and now NYC. We talk about her involvement in a new brand called Market Lane NYC as they are just about to open. We also delve into the service standards in the hospitality industry, organic foods, and how convience is playing a big role in customers buying decisions in the food space. She is my first overseas interview and it was a delight to have her on the show!||16 4 2018||Free||View in iTunes|
||CleanEpisode 7 - Liam Crawley and how he built 5-star experiences||Episode 7 - Liam Crawley It was great to catch up with this superstar in the catering and restaurant game Liam Crawley. Liam is from Sydney and runs the very successful DWL Hospitality. We talking about the state of the play with catering to smaller and larger clients, the power of using social media in hospitality, recruitment and team culture, and also about his new secret pop-up venture. I hope you enjoy this episode.||16 4 2018||Free||View in iTunes|
||CleanEpisode 8 - Will Deagan and how design is evolving in hospo||Episode 8 - Will Deagan What a great episode this is talking to Will Deagan from the brand Kounta. Will and I have known each other for a few years and I've always been amazed with his deep insights for someone still young in the hospitality field. We talk about sustainability in the restaurant field and how that will change menus, the importance of a good fitout for new venues and how automation will change the hospitality service model. I hope you enjoy this episode today.||16 4 2018||Free||View in iTunes|
||CleanEpisode 9 - Tony Marciante on how he built a NJ restaurant||Episode 9 - Tony Marciante (Chef Tony) This is a great episode where I have the pleasure of interviewing 'Chef Tony' , Tony Marciante who has a seafood restaurant in Maryland, USA. We talk about his career in the industry which has spanned nearly 30 years, the importance of social media and email marketing, how he was able to survive the downturn in the industry in 07/08, and the importance of personal brand and where that is taking him to next. Please follow him on Twitter and Instagram @cheftony||16 4 2018||Free||View in iTunes|
||CleanEpisode 10 - James Marchetti and how supply is changing||Episode 10 - James Marchetti Today's conversation is with James Marchetti who is a director of Australia's consolidated supply chain/ordering app Onezoo.com.au. We talk about the benefits in consolidating the ordering process, some of the benefits in using technology to help your food venue, and where the industry is going in supply chain logistics over the next 5-10 years.||16 4 2018||Free||View in iTunes|
||CleanEpisode 5 - Ze'ev Meltzer & how he built a craft beer brand||Episode 5 - Ze'ev Meltzer This podcast was absolute fire with lots of laughter and fun! Ze'ev is a beer owner in his mid 20's who in the last 1.5 years has carved a named for himself in the Melbourne beer scene with his brand Collins Street Brewing. His signature beer Once Bitter has made waves in the Melbourne beer scene being in many different high profile bars and clubs. We talk about brand building, the importance of marketing, maintaining a quality product and how he balances his life in between. Purely a great podcast with an up and coming entrepreneur||16 4 2018||Free||View in iTunes|
||CleanEpisode 3 - Greg Huggett & his evolution to an Exec. Chef||Episode 3 - Greg Huggett It was a pleasure to go back to where it all began for me with Episode 3. Greg Huggett gave me my first job as a baker's assistant back in 1997. Greg has had an amazing career spanning over 40 years in hospitality. Half of that was spent largely with Hilton Hotels in many venues worldwide, and half as a multi-site franchisee with Bakers Delight in South Australia. He has worked with some of the best chefs and food personalities in the world. It was great to chat with him about his successes, training in the industry, changes in food culture, and just the funny experiences he has had along the way. I know you will enjoy this weeks episode with a close friend of mine.||16 4 2018||Free||View in iTunes|
||CleanEpisode 4 - Andrew Lorenzo and his work between the US & OZ||Episode 4 - Andrew Lorenzo It was so great to catch up with a great friend Andrew Lorenzo. He has had a great experience in hospitality in the last 15 years. We talked about his time spent in America with brands like Macaroni Grill, TGIF, and Panera Bread as well as how he balanced his love of acting and the performing arts with his career in hospitality. Andrew also talked about his new venture in 4 Fingers Crispy Chicken which will open up in Australia in the next few months.||16 4 2018||Free||View in iTunes|
||CleanEpisode 2 - Kim Toovey CEO of Suki Restaurants||Episode 2 - Kim Toovey It was so fulfilling and exciting to have a great chat with one of my best friends Kim Toovey. Kim has had over 20 years experience in hospitality and to hear his journey in his early years at McDonalds, starting his own business with Wok Me and moving onto even bigger experiences with Grill'd and Doughnut Time, it was humbling and humbling to hear his story. Even from someone who knows him as well as me.||1 5 2017||Free||View in iTunes|
Great podcast from a knowledgeable and brilliant host.
I love Shaun’s passion
If I had to use one word to describe Shaun it would be passionate. He throws himself into all he does with amazing passion. These podcasts are testament to that,he does great research asks great questions and we all learn from the process.
A fascinating new podcast that I HIGHLY recommend!