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Cisco Technical Support

By Cisco

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Description

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and manage your install base anywhere, anytime!

What's New in v3.15
• Cisco Support Communities is back
• 3D Touch Quick Actions to open Support Requests, view My Open Cases, Check Device Coverage and access My Devices
• 3D Touch "Peek and Pop" support for viewing Support Requests and Case Notes
• Updated look and feel throughout the app


Basic features available to all users:

• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories) and End-of-Life mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account


Advanced features available to Cisco Support Contract Owners:

Support Cases & RMAs:
• View, Edit and Create Support Cases and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive Support Case updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Support Cases for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases

Support Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.

Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"

Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator



Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

What's New in Version 3.15.2

- Updates to Registration and Password Recovery Links
- Added facility to help debug login issues

Screenshots

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Cisco Technical Support
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This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 3.15.2
  • Size: 13.0 MB
  • Language: English
  • Developer:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.