The Service Design Podcast
By David Morgan
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In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.
||CleanEPISODE 32: Award winner - Fjord & the West Midland Police||Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior..||18 3 2019||Free||View in iTunes|
||CleanEPISODE 31: Award winner public sector - Innovationguiden||Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by...||12 2 2019||Free||View in iTunes|
||CleanEPISODE 30: Transforming Cork County Council with Julianne Coughlan||Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they...||22 1 2019||Free||View in iTunes|
||CleanEPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS||As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to...||20 12 2018||Free||View in iTunes|
||CleanEPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP||We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference manages to touch new topics & give new...||29 11 2018||Free||View in iTunes|
||CleanEPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS||Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ book. Since this week also the...||20 8 2018||Free||View in iTunes|
||CleanEPISODE 26: Arena Live Service design and education||New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field of education. Old education methods and skills are challenged in a society where personalisation, collaboration, information and...||3 7 2018||Free||View in iTunes|
||CleanEPISODE 25: Looking back and forward||We can’t believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try! Since then we have been speaking with inspiring people from al over the...||14 5 2018||Free||View in iTunes|
||CleanEPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR||217 MILLION WORTH OF MOBILITY SERVICES DEVELOPED BASED ON PERSONAS||19 4 2018||Free||View in iTunes|
||CleanEPISODE 23: Student winner for business innovation in the private sector||Smart Black Taxi Service: Flo||6 4 2018||Free||View in iTunes|
||CleanEPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience||In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together..||22 3 2018||Free||View in iTunes|
||CleanEPISODE 21: Awards winners - Ella Walding||Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These...||4 2 2018||Free||View in iTunes|
||CleanEPISODE 20: Awards winners - Design in Schools||This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at...||4 2 2018||Free||View in iTunes|
||CleanEPISODE 19: Chris Ferguson CEO Bridgeable||Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver..||31 1 2018||Free||View in iTunes|
||CleanEPISODE 18: ARENA live blockchain edition||BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting for Service Design. Distributed Blockchain is a distributed technology, a blockchain run on multiple nodes that..||19 1 2018||Free||View in iTunes|
||CleanEPISODE 17: Scaling Service Design: a conference 2017 recap and our reflections||We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers from all over the world, volunteers, organisers and many more. You can find a compilation of all these interviews and our own recap..||3 1 2018||Free||View in iTunes|
||CleanEPISODE 16: Tanarra Schneider: Group director at Fjord Chicago||Tanarra Schneider is group director at Fjord Chicago where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.||7 11 2017||Free||View in iTunes|
||CleanEPISODE 15: 10 Years Service Design Network Conferences||This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal...||3 10 2017||Free||View in iTunes|
||CleanEPISODE 14: Lego Serious Play with Per Kristiansen||Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book..||22 9 2017||Free||View in iTunes|
||CleanEPISODE 13: My social sabbatical||10 Service design internships in 1 year by Frederik Vincx||24 8 2017||Free||View in iTunes|
||CleanEPISODE 12: Esben Groendal on Service Design in Japan and much more||Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at Aalborg University and the initiator of the Service Design Tour.||17 7 2017||Free||View in iTunes|
||CleanEPISODE 11: The future of Virtual reality & Augmented reality||How could Service Design advance this evolution?||28 6 2017||Free||View in iTunes|
||CleanBonus episode: Service Design Day||We recorded a special bonus episode for Service Design Day at the first of June! This episode is a compilation of interviews with Service Design pioneers from all over the world. Together we talked about the status of Service Design in their continent..||31 5 2017||Free||View in iTunes|
||CleanEPISODE 10: Balancing push & pull education with Mark Willems||Mark Willems is pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!. A Belgian governmental institution that organises education in Flanders. We personally know Mark and GO! because one year ago they came...||19 5 2017||Free||View in iTunes|
||CleanEPISODE 9: CONTEXT MAPPING & GROWING AN AGENCY WITH SANNE KISTEMAKER||Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centered design agency 10 years ago, together with her sister Neele....||3 5 2017||Free||View in iTunes|
||CleanEPISODE 8 LIVE: The future of robotics & AI||How could Service Design advance this evolution||11 4 2017||Free||View in iTunes|
||CleanEPISODE 7: Service Design Award 2016 for systemic and cultural change in the private sector||Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their succes...||22 3 2017||Free||View in iTunes|
||CleanEPISODE 6: Service Design Award 2016 for systemic and cultural change in the public sector||Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was...||2 3 2017||Free||View in iTunes|
||CleanEPISODE 5: Service Design Award 2016 for Best Student Project by Gayle Rice||Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties young people who were leaving care and their workers experience when working together. For this work she was...||25 1 2017||Free||View in iTunes|
||CleanEPISODE 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin||Kaarel Mikkin is de co-founder of service design & branding consultancy Brand Manual. An international agency establish in Tallinn and Stockholm that designs customer experiences. Brand Manual used to be a marketing company that saw the need to...||25 1 2017||Free||View in iTunes|
||CleanEpisode 3: Practical Service design with Megan Miller and Erik Flowers||Erik Flowers is the Principal Service Experience Designer at Intuit, and Megan Miller is a Senior Service Designer for Stanford University’s central IT organisation. Together they are the founders of Practical Service Design. In this episode they...||1 12 2016||Free||View in iTunes|
||CleanBonus Episode: Global Service Design Conference||Experience the conference floor from SDGC16||10 11 2016||Free||View in iTunes|
||CleanEpisode 2: Service design for governments by Simone Carrier from FutureGov||Simone Carrier in head of service design at FutureGov, that focusses on service design project for governments. Together we talked about what service design means to governments, what the differences are between government over the whole world and how..||21 9 2016||Free||View in iTunes|
||CleanEpisode 1: The service design network with Jesse Grimes||Jesse Grimes has been practicing service design from the very beginning of its existence. He’s a senior service designer at Informaat and plays an important role in the service design community as management board member of the Service design...||21 9 2016||Free||View in iTunes|
This is a must-listen for everyone with an interest in service design. Very inspiring!
This podcast is refreshingly good about service design.
Top quality and highly inspirational podcast.