Cornell CHR Podcasts
By The Center for Hospitality Research
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The CHR Podcast series gives you another perspective on research studies published in the Cornell Hospitality Report series and the Cornell Hospitality Quarterly. The researchers explain why they conducted their studies, what they found, and what it means for the hospitality, gaming, and associated travel industry.
||Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Cust||Using data collected from 620 health care and senior services customer-contact employees and their employer, we investigated the chain of relationships between work–family balance, job anxiety, turnover intentions, and voluntary turnover. Results showed that work–family balance was related to job anxiety, turnover intentions, and actual, subsequent voluntary turnover.||25 4 2013||Free||View In iTunes|
||Successful Tactics for Surviving an Economic Downturn: Results from an International Study||Having survived the Great Recession, the hotel industry could benefit from a game plan for what to do in the next recession. Based on a survey of 980 hoteliers worldwide, Professor Kimes explains what worked and didn’t work in the recession. Respondents were particularly unhappy with the results of discounting, but they thought that marketing tactics were relatively beneficial.||16 11 2011||Free||View In iTunes|
||Customer Preferences for Restaurant Technology Innovations||Professor Verma explains that customers react differently to technology at each stage of the meal. In general, restaurant customers most appreciate technology available for making reservations, but he points out that as customers may be more accepting of new settlement technology as they become more familiar with it.||15 11 2011||Free||View In iTunes|
||Electronic Meal Experience: A Content Analysis of Online Restaurant Comments||This article presents a content analysis of 2,471 customer comments regarding three hundred London restaurants on an online restaurant guide. Favorable comments far outnumbered negative reviews. The study’s chief purpose was to identify the factors that are most salient in a guest’s evaluation of a restaurant. Food is established as the most-commented-on element of the meal experience.||28 10 2011||Free||View In iTunes|
||What Makes It So Great? An Analysis of Human Resources Practices among Fortune’s Best Companies to Work For||Focusing on the hospitality industry and similar businesses, Professors Hinkin and Tracey explain tactics that allow a company to be an “employer of choice,” to boost employee retention and attract top candidates.||14 9 2011||Free||View In iTunes|
||How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions||Professor Rohit Verma, CHR executive director, discusses the impact of social media on hospitality distribution, in an interview with Josh Carey, of radio station WHCU, Ithaca, NY. Pricing transparency and customer ratings are only two of the effects. Research on travelers’ use of social media is also available in this report: “How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions.”||15 7 2011||Free||View In iTunes|
||The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda||Professor McCall outlines the key elements of successful loyalty programs, including setting clear demarcations between tiers and underlining the status of top-tier members, as well as arranging appropriate redemptions—usually by offering direct rewards.||25 5 2010||Free||View In iTunes|
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