By UXPressia | Customer Journey Maps & Personas in minutes
To listen to an audio podcast, mouse over the title and click Play. Open iTunes to download and subscribe to podcasts.
Distilled insights on designing outstanding customer experience and building effective customer journey maps and personas. Delivered to you weekly by UXPressia.
||CleanRunning a Customer Journey Mapping Workshop 101||Running a successful journey mapping workshop takes a lot of prep-work and effort and might seem far too overwhelming. In this episode, Anastasia - the Chief Experience from UXPressia - will share her experience and knowledge on how to get ready for a..||14 11 2018||Free||View in iTunes|
||CleanUse Support Logs to Fuel Customer Journey Maps||Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it should be. This time we'll cover: Why customer support logs are a great source...||24 10 2018||Free||View in iTunes|
||CleanAdd Visuals to Your Customer Journey Maps!||In this episode we'll talk about: Why using visuals is critical when building journey maps What visuals to use when you want to really get in your customer shoes. How to use graphics to explain improvement ideas. How & why to emphasize...||17 9 2018||Free||View in iTunes|
||Clean10.5 Tips to Take Customer Journey Mapping to the Next Level||In this episode, you will learn: Why you should never build customer journey maps without defining your personas first. What level of details to keep when making your customer journey map. What parts of CJM to focus on and what content you...||31 8 2018||Free||View in iTunes|