Screenshots

Description

Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure.

Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.

Features:
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases, companies or customers
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases

What's New

Version 3.3.3

- bug fixes and improvements

Ratings and Reviews

Finally Push Notifications!

karasacc

So happy that I can finally receive push notifications when new support cases come in. This is great!

Well. This is pointless

fullgamut

Fine app, constantly signs you out of web portal on computer when you touch it. Really annoying implementation. Fix this please.

Spinning wheel of death

micah63

Can't log, I just get a spinning wheel of death.

Information

Seller
salesforce.com
Size
36.2 MB
Category
Business
Compatibility
Requires iOS 9.2 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
Age Rating
Rated 4+
Copyright
© 2017 by Salesforce.com Inc.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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