Freshcaller 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Modern Cloud Telephony
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
What’s New
Version 3.14
We're always making improvements to Freshcaller so that you don't miss a thing.
Ratings and Reviews
Vibrating
This app keeps making my phone vibrate without a notification.
Completely formatted my iPhone and over a few weeks slowly installed apps one by one to find which one was causing the phantom vibrations. It was Freshcaller.
Developer Response ,
Hi Zach, we're sorry to know that you faced this problem. We've fixed quite a few nagging issues with the app. So, please let us know if the vibration persists. You can drop in a mail to support@freshcaller.com. Thank you.
Great tool!
We have been on freshcaller for two weeks and love having this app!
Developer Response ,
Thank you for your feedback!
Unable to switch
Hi
I'm unable to switch between different numbers that I have in my account,neither able to switch my status of availability.
It's happening only on iPhone 8. I tried it on Samsung S8+ and it works fine.
Please look into it as high priority as it is disrupting out working environment.
Thanks
Developer Response ,
We are really sorry that you had to experience this. This could be an account specific problem that we can definitely help you with. Please reach out to us at support@freshcaller.com.
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 45.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Freshworks Inc
- Price
- Free