Nucleus Smart 4+

Take control of your hearing

Cochlear Ltd

    • 3.3 • 32 Ratings
    • Free

Description

With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience.
With the Nucleus Smart App, you can:
- Change programs on your Nucleus 7 Sound Processor and activate wireless streaming. Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor
- Adjust the volume of your Cochlear True Wireless™ devices
- Locate your lost Nucleus 7 Sound Processor
- View Nucleus 7 Sound Processor status and battery level
- Track time in spent in speech and number of coil offs

Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.
To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/pair.
Compatibility: The Nucleus Smart App is compatible with the Cochlear Nucleus 7 Sound Processor. It is verified on iPhone and iPod touch running iOS 10 or later. For more detailed device compatibility see the Nucleus Smart App support page.

Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.
iPhone and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.

What’s New

Version 7.0.240100

We update the app regularly so we can make it better for you. Get the latest version for all of the available features and improvements.

Changes in this release:
* Improved patient services (if available in your country)
* Fixes and improvements for stability and connectivity

If you like using the app, please give us a quick rating and review. We love to hear your feedback.
Thanks for using Nucleus Smart.

Ratings and Reviews

3.3 out of 5
32 Ratings

32 Ratings

ygxn ,

Lots of problems with this app

There are frequent connectivity problems. I often loose the connection between one or the other of my processors. I do have the most recent firmware update for the processors but the Bluetooth connection is still very unstable. I often have to go the the entire process of deleting the app, close and restart the iPhone, re-install the app, and then re-pair. I use an IPhone 7 and an IPad and switching between them is painful.

Geez, even sending this message is painful as they ask me for a nickname and it says “that name is taken” for every name I try including my registered name.

Developer Response ,

Thanks ygxn for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

AutumnnApple ,

Decent app

The Nucleus smart app makes it easier to control the volume as well as use the firsts focus feature. It also has general cochlear implant information also. The biggest issue is that it takes like 2-3Gb of space on the phone for something so simple - be aware!!

Developer Response ,

Thank you for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you find a solution. – Cochlear Customer Service

tazz4843 ,

For something you paid $4k for, this sure is unreliable

Ended up getting a error about this device being unsupported (iPhone 7, latest version at the time). Contacted support, who was no help and basically told me to buy a new phone. At this point I’ve basically ended up reverse engineering the app and implementing it myself, as it’s simply inexcusable that a critical daily item like this is completely non functional in the app created by the company that made the product. Complete and utter trash. Watch app used to work, and no longer does. No point to downloading this anymore.

Developer Response ,

Thanks for taking the time to let us know about your issue tazz4843. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

App Privacy

The developer, Cochlear Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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