Screenshots

Description

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively.



App features:



Filter requests based on criteria such as unassigned, pending, open etc.

View, create, edit and delete requests.

Perform actions (pick up, assign, close, reply) for requests.

Work log and resolutions can be added/modified for each request.

What's New

Version 5.5.1

An issue due to which the app getting crashed while refreshing the Request list is fixed.

Ratings and Reviews

Requests not searchable

oqo

Why can one not search requests by description, asset ID, or requester? Only allows request searches by ticket ID. Not useful with multiple tasks open in our organization.

Information

Seller
Zoho Corporation
Size
59.1 MB
Category
Business
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Age Rating
Rated 4+
Copyright
© 2012 Zoho Corporation Pvt. Ltd.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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