Servus's mobile banking app makes it easy to manage your money, whenever it works for you. Personal and business members can use it to access up-to-date information about their accounts, pay bills, deposit cheques, transfer funds and more.
You must need to be registered for Servus online banking to use this app. To register, call us at 1.877.378.8728 or visit your nearest Servus branch. Your user ID and password for online and mobile banking will be the same, but you need to sign in to online banking first to activate your account.
Check your account balances and get detailed transaction information. Activate instant balance to see your balances without having to sign in.
Set up immediate or post-dated bill payments; view or cancel upcoming payments.
Set up immediate or post-dated transfers between your Servus accounts; view or cancel upcoming transfers; send and receive Interac e-Transfers®.
Deposit Canadian dollar cheques to your account by taking a picture of both the front and back of the cheque.
FIND A BRANCH OR ATM
Use the app's branch and ATM locator to find those nearest to you – including thousands of surcharge-free ATMs across Canada.
Servus Credit Union does everything it can to protect your information – no matter how you choose to bank. We have technology in place to protect your transactions, and policies and guidelines to protect your privacy and security. You can also use mobile banking to change your password, which we recommend doing regularly, and resetting your password if you forget it.
Please review the information at servus.ca/mobile-banking-help-centre.
Minor bug fixes and improvements
Ratings and Reviews
Another non-functional update
So still waiting to be able paste my password into the password field. If I can’t paste my password (it’s complicated and generated by a password manager) then I can’t log in, and can’t/ won’t use the app. So here’s an idea, let clients paste username and password. Otherwise clients may dumb down their passwords to easily guessable like ‘Password!2’ or ‘S3rvusSucks!’.
Again forget this app. Someone has in App Flow departmental didn’t talk to usability department or were simply overridden by Security department aka “Let’s fck with our members and make this app unusable again” department. Take notes from TD, BMO, Simplii or Tangerine. I’ll move to another FI if this keeps up. I know someone has put a lot of work into this, but it’s simply not useable. 1st issue I encountered was inability to log in with Touch ID, though it was clearly enabled (I logged in a day ago) 2nd issue was the frustrating inability to paste my password into the password field. So why didn’t the release notes mention Touch ID needs to be reënabled!?!?!?!?!?!?!?!?!?
I haven’t gone past the password field. I’m going to be going back to using the web page. The app is again unusable. Someone in the app ‘security’ flow seems to think we shouldn’t be able to paste? I’m surprised they even allow Touch ID.
My sentiments from below are still very valid.
Where to begin...oh yeah I know, if you want to do mobile banking right look to FI's like Tangerine and PC Financial that excel in that sphere.
Please fix this app, if I browse away from the active screen I should be able to come back without having to sign in again. FI's like BMO & Tangerine get this why don't you!?!?!?!?
This update has some terrible issues with security and the way cookies are handled. If I log away from the app and go to another window, when I double tap the home button I can see personal financial information even though I haven actually logged in.
We have here an example of where security and user experience are in direct conflict. Whenever I put the app to work in the background I have to reenter my credentials and log back in. This is NOT constructive to the mobile banking experience. IF I'M BANKING ON MY MOBILE I'M DOING MORE THAN JUST BANKING!!!! I get my statements, utilities et al via email, I'm trying to go paperless. And since the whole idea of paperless is to, y'know be"paperless", then it's really cumbersome to have to log in every time I need to make any bill payment, or forget the exact amounts for multiple bill payments at once.
How to fix this? Check out apps from FI's like Tangerine and BMO. See how they make it EASY to bank via mobile. Build in an auto timeout into the app.
If you want to succeed in the mobile sphere figure out what your betters are doing and imitate them. Get your heads out of the holes they're in, otherwise pull this app. It's unusable in its current state. Even CIBC with their partnership with the Bank of Israel and Bank of Australia let you open another app without having to log in again. If you're so hellbent on this outdated and classless course of action then at least let users employ Touch ID.
So even after another useless update I still can't do my banking properly. I'm stuck doing it via a mobile web browser, because only then can actually get work done.
Pasting passwords is essential
Even though I have enabled FaceID so I don’t have to type my password, the app makes me periodically enter my password anyway. And what’s worse, after a recent update, they seem to have disabled the ability to paste a password from the clipboard. If you’re sensibly using a password manager to maintain unique complex passwords, this now makes it impossible to copy the password from the manager and paste into the Servus app. It is impractical to type in a long, random, complex password manually, especially if you only have one device and can’t read the password from another device. This app has thus become next to useless. Allow pasting passwords, or integrate with password managers like LastPass and 1Password.
Still not fixed
I reviewed this app 3 years ago and the very basic ability to copy and paste username and password into fields still hasn’t been fixed. I’m so glad my Facebook is protected with a 60+ string of random letters/numbers/symbols, but apparently my bank needs something short and simple I can remember so I can enter it every single time, instead of allowing me to use 1Password or equivalent.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.